Guest Ambassador (Summer 2026)

JOB SUMMARY

The Ambassador serves as a frontline representative of the racetrack during live racing events, providing exceptional customer service and ensuring a welcoming, safe, and enjoyable experience for all guests. This role is responsible for greeting patrons, offering information and assistance, supporting crowd flow, and promoting a positive atmosphere that reflects the professionalism and excitement of live racing. This is a seasonal position for the Summer race meet at Colonial Downs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet guests upon arrival and throughout the facility in a friendly, professional, and courteous manner.


• Provide accurate information regarding racing schedules, seating areas, wagering locations, amenities, restrooms, concessions, and special events.


• Assist guests with wayfinding and crowd flow, including directing foot traffic during peak attendance periods.


• Serve as a visible point of contact for guest questions, concerns, or minor issues and escalate matters to management or security as appropriate.


• Promote responsible guest behavior and assist with enforcing racetrack rules and policies in a professional manner.


• Support accessibility needs and provide assistance to guests with disabilities or special accommodations.


• Assist during special events, promotions, and high-profile race days as assigned.


• Monitor guest areas for cleanliness, safety, and overall presentation, reporting concerns promptly.


• Maintain a polished appearance and professional demeanor at all times while on duty.


• Perform other related duties as assigned.
   

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REQUIRED SKILLS AND ABILITIES

• Strong customer service and interpersonal skills


• Ability to communicate clearly and professionally with a diverse guest population


• Ability to remain calm, courteous, and solution-oriented in high-volume or fast-paced environments


• Strong situational awareness and attention to detail


• Ability to follow instructions, policies, and safety procedures consistently


• Team-oriented mindset with a willingness to assist across departments


• Ability to stand and walk for extended periods and work outdoors in varying weather conditions

EDUCATION AND EXPERIENCE

• High school diploma or equivalent preferred


• Previous experience in customer service, hospitality, sports, entertainment, or event operations preferred


• Prior experience in a racetrack, casino, sports venue, or large event environment is a plus, but not required


• Must be able to obtain and maintain a Virginia Racing Commission license

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Ability to stand and walk for prolonged periods (up to several hours per shift).


• Ability to work outdoors in varying weather conditions, including heat, cold, and rain.


• Ability to lift up to 50 pounds.


• Availability to work flexible hours, including weekends, holidays, and live racing days.


• The noise level in the work environment is usually moderate to loud.


• The work environment may vary in levels of crowds, noise, flashing lights, and smoke, depending on the assigned station and guest volume.
   

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.