Guest Experience & Presentation Manager

Luxury Retail | Full-Time | Kent
Do you have an eye for detail so sharp you can spot a smudge at 10 paces? Are you passionate about creating flawless, welcoming environments where elegance meets perfection? A prestigious high-end jeweller is seeking a meticulous, poised and professional Housekeeper / Standards & Presentation Manager to uphold and elevate the aesthetic, hospitality, and presentation standards across its refined retail and workshop spaces.

This is not your average housekeeping role — it’s an opportunity to become the guardian of the client experience, ensuring every element from glass polish to background music reflects the highest level of care and consistency.

What You’ll Be Responsible For:

Showroom Presentation & Consistency

• Ensure the showroom is immaculate and styled identically each day — from glassware to gift boxes, lighting to layout
• Oversee and adjust scent, music, and seasonal floral arrangements to create an inviting atmosphere
• Conduct regular checks to maintain visual harmony and order across client-facing and internal spaces

Hospitality & Client Experience

• Prepare and serve drinks with elegance and precision (yes, there’s a correct way to hand over a coffee)
• Ensure gift wrapping is always beautifully and uniformly executed
• Maintain consultation rooms to an exceptional standard before and after every appointment

Training & Oversight

• Train and guide the team to follow strict presentation and hospitality standards
• Lead by example with a calm authority, attention to detail, and quiet pride in a job done perfectly
• Develop guides and reference materials to support the team’s delivery of best-in-class standards

Who You Are:

• Impeccably presented, discreet, and highly professional
• Naturally detail-oriented — you notice everything and take pride in the little things
• Calm, confident, and respectful, even under pressure
• Background in luxury retail, high-end hospitality, private households or butlering is highly desirable
• Comfortable taking initiative and working independently while also mentoring others

GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at www.gerrrardwhite.com