Guest Experience Expert

Guest Experience Expert – Residence Inn Edinburgh

Do you thrive on making people feel genuinely welcome? We're looking for a warm, dynamic, and adaptable Guest Experience Expert to join our team at Residence Inn Edinburgh.

This is far from a typical front desk role. You'll work across the hotel, reception, food and beverage, making every guest interaction count, from a seamless check-in to a perfectly served breakfast. No two shifts are the same, and that's exactly what makes it exciting.

What you'll do:

• Be the face of Residence Inn Edinburgh, building genuine rapport with guests and creating memorable moments

• Handle check-ins, check-outs, reservations and payments with confidence and care

• Assist with F&B operations, supporting breakfast service and evening operations (serving drinks).

• Anticipate guest needs, resolve issues at first contact, and go the extra mile every time

What we're looking for:

• A naturally warm and people-first personality

• Adaptability and a willingness to turn your hand to anything

• A professional, calm approach, even under pressure

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  Previous hospitality experience is a plus, but your attitude matters most

  
  

   

The details: £13.35ph | Rotating shifts including days, evenings and nights

Why You'll Love Working With Us

At Residence Inn Edinburgh, our culture is our biggest perk. We recognise great work, celebrate success, and make sure you feel valued every day.

Benefits & Wellbeing

• Use of the Hotel Gym

• BenefitHub Access: World's largest selection of retail discounts

• Wisdom Wellbeing: 24/7 support for you and your family


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  Local Incentives & Discounts 
  

  
  

  
   
  

  
  

Travel & Dining Perks

• Marriott Associate Rates and discounts for friends and family

• 20% off at Marriott F&B restaurants

This could be the start of something special. If you're ready to bring your personality and passion to a role where every day makes a difference, we'd love to hear from you.