Guest Experience Expert - Rooms Controller - London Marriott Marble Arch

We are looking for a passionate Guest Experience Expert - Rooms Controller to join our wonderful team at London Marriott Hotel Marble Arch.

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you.

The impact you’ll make.

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

Perks you deserve.

• Personal coaching to support you in your day-to-day job and development and training opportunities.


• Special discounted room rates for 9,000+ Marriott hotels worldwide for you, your family and friends.


• 50% discount on Food & Beverage when dining in the hotel.


• Start with 28 holidays (Including Bank Holidays), then watch your time off grow—1 extra day every work anniversary!


• Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!


• ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!


• Complimentary staff uniform dry cleaning - we do like to make an impression


• Complimentary meals on duty. 

What you’ll do

• Process guest check-ins, assigning rooms and activating room keys.


• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns.


• Answer, respond to and process all guest calls, messages, questions or concerns.


• Give guests information and directions regarding property and local areas of interest.


• Process check-outs and resolving any disputed charges.


• Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques


• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures.

What we’re looking for

• A warm, people-oriented demeanor


• A team-first attitude


• Positive outlook and outgoing personality


• Flexibility, problem-solving skills, and multi-tasking ability


• The ability to stand, sit or walk for extended periods of time across a work shift.

Welcome to London Marriott Hotel Marble Arch

Your gateway to the heart of London.

Perfectly positioned where business, leisure, and social experiences converge, this hotel offers seamless access to London’s most celebrated neighbourhoods. Guests can explore the chic boutiques of Marylebone, the cultural vibrancy of Edgware Road, and iconic shopping destinations—all within walking distance. The Pickled Hen, a British gastropub with a modern twist, creates a lively social hub for guests and locals alike. An inspiring place to begin your career journey.