Guest Relations Assistant

Guest Relations Assistant

Job Hours: Full-Time, Permanent

Salary: 40 hours per week £25,396.80 per annum

Are you passionate about delivering exceptional customer service in a truly unique setting?

This iconic hotel, situated on its private island, is looking for a dedicated Guest Relations Assistant to join their team.

This is an incredible opportunity to be part of a luxury hotel experience like no other. If you thrive in a guest-facing role and have a keen eye for detail, this position could be perfect for you.

Applicants must have the right to work in the UK—sponsorship is not available for this position

About the Role

As a Guest Relations Assistant, you will play a vital role in ensuring that our guests receive a seamless, personalised, and memorable stay. Responsibilities include:

• Providing essential pre-arrival information, such as parking directions, reception details, tide schedules, and upselling opportunities.
• Coordinating guest arrivals and ensuring smooth communication between staff members.
• Delivering a warm, personalised welcome, whether in person or through a senior member of staff.
• Managing guest interactions, including meet and greet services, luggage collection, and special requests.
• Supporting hotel drivers in refining their communication skills to enhance guest experiences.
• Identifying and creating guest activities with a focus on revenue generation.

What We're Looking For

• A passion for customer service and creating unforgettable guest experiences.
• Strong communication and organisational skills.
• The ability to adapt to a dynamic and luxurious hospitality environment.
• Flexibility in working hours due to the unique location of Burgh Island.

Schedule

We offer various shift options, including:
10-hour shifts
8-hour shifts
Day shifts
Monday to Friday schedules
Overtime opportunities
Weekend availability