Guest Relations Assistant

Kennet Serviced Apartments -
We are looking for an ambitious individual to join our sister company - Kennet Serviced Apartments as as a Guest Relations Assistant in managing the daily operations and business development of Kennet Serviced Apartments. This position offers a great opportunity for someone who is passionate about customer experience and can contribute to exceptional guest experiences whilst working in a dynamic environment.
Key Responsibilities
* Manage guest communication, check-ins/check-outs, key safes, deposits when required
* Handle guest inquiries, requests, and complaints promptly and professionally when required
* Offer the highest level of customer service to our guests at all times
* Provide information about hotel services, facilities, and local attractions
* Meet/greet guests
* Think and action ways we can develop the business – partnerships, ongoing repeat bookings
* Coordinate guest services and special requests – including calls and queries during out of office hours
* Maintain records and manage feedback
* Collaborate with departments for smooth operations
Essential Skills
* Excellent phone and email etiquette
* Computer literate and comprehensive verbal/written English
* A full U.K driving license with access to your own vehicle as driving to locations to meet guests is mandatory
Desirable Skills
* Previous serviced accommodation/hotel management/hospitality experience
* Business development examples
What will we offer you
* Fun and energetic workplace
* Opportunity to learn from a fast-growing family-run business
* Team lunch every month
* 2 dogs to play with (must be comfortable with pets)
* Up to £75 contribution per year towards Airbnbs across the UK for feedback, manager approved
The Details
* Full time - Mon-Fri, 09:30am-5:30pm
* ‘On Call’ every other week, inclusive of weekends 8am-10pm
* Start: ASAP
Joining our team as a Guest Relations Assistant for the opportunity to be part of a dynamic and customer-focused environment where your skills will be valued. If you are passionate about delivering exceptional service and creating memorable guest experiences, we invite you to apply for this exciting opportunity
Only candidates based in UK and eligible to work in UK are allowed