Guest Relations Manager

What you will do as a Guest Relations Manager

• Establishes and maintains a harmonious working and professional relationship with guests, Front Office Department, Housekeeping Department and all Employees.
• To oversee and manage the Guest Experience Office and ensure the experience for our guests whilst ensuring they receive an outstanding, seamless, 4 star service in all interactions with members of the Guest Experience Team.
• Complete all tasks on their designated task list in a timely and efficient manner and ensuring all necessary follow-up and communication is complete prior to ending their shift.
• Must lead by excellent example at all times and act as the point of contact for guest’s issues, requests and queries.
• Participate in daily handover from Shift Leader, act upon this knowledge (dealing with complaints, issues and requests) and share with colleagues to ensure a smooth operation and to provide exceptional service at all times.
• Schedule Guest Relations schedule according to business needs