Guest Relations Manager

THE NOMAD HOTEL
NoMad London, a Worlds 50 Best Hotel 2023, is a luxury lifestyle hotel that takes residence in the heart of Covent Garden inside the historic, grade II-listed building famously known as The Bow Street Magistrates Court.As the NoMads first presence outside the United States, NoMad London continues to offer a culture of gracious hospitality combined with understated elegance and comfort.
The best of New York hospitality with London Charm
THE ROLE - GUEST RELATIONS MANAGER
Reporting directly to the Front of House Manager, the Guest Relations Manager is an integral part to Front of House operations. Liaising closely with all hotel departments, the Guest Relations Manager will both lead and inspire others, to ensure the delivery of timeless and authentic service. With the desire to learn and develop while lending their innate ability to coach others, the Guest Relations Manager will take lead on representing NoMad London positively to all internal and external stake holders.
KEY RESPONSABILITIES
Build relationships with guests through active lobby presents, pre and post stay communications and supporting front office operations
Coordinating arrival experience for high profile guests ensuring excellent level of service

To assist with handling guest complaints and feedback in a timely manner
Manage amenities budget for Front Office, involving placing orders, tracking expenditure and monthly reports
IDEAL CANDIDATE MUST HAVE
Strong passion for hospitality and excellent service
Must be an effective written and verbal communicator
Strong computer skills with knowledge of MS Office and Opera
Must be a good problem solver, creative thinker and planner
Experience in hotel operations
WHAT WE OFFER
£750 Refer a Friend Scheme
20% Employee discount in F&B outlets
Pension Scheme
Complimentary family meal and quality coffee/hot drinks whilst on duty
Growing team with great training and progression opportunity
Paid break and annual leave
Good work/life balance
Your birthday off (paid) after one year of service
Hotel discount
Private Health Care
Experience Stay - Breakfast included
5 days of paid sick leave for every rolling 12 months
Additional holiday for each completed year of service
Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.

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