Guest Relations Manager

At Corus Hotel Hyde Park we believe our employees are our greatest asset. Our culture celebrates diversity, where your personality and ideas are appreciated just as much as the work you do. We value talents and provide opportunities to grow within the Company.
If hospitality is in your heart, you have a genuine warm welcome, you are approachable and going an extra mile to make our guests stay exceptional then you will be welcomed within the Corus family.
We currently have an exciting opportunity to join our team Front Office team as a Guest Relations Manager.
The Guest Relations Manager will be a hands on individual and will be responsible for providing reception services for Guests. You will contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
Key responsibilities include:
Jointly responsible for H&S aspects of the hotel along with other leaders including accident reporting, Incident management and fire panel.
Act as a guest relations in exceeding guests expectation including service recovery.
Conducting DM workshops and act as a main driver in training reception team members aligning them with hotel objectives.
Use of leadership skills to maintain an effective work environment and ensure team provide quality service to all guests.
Welcome the guests, whether on the phone or in the hotel, and ensure that the check-in and checkout procedure is handled very well.
Listen to the guest at all times; strive to answer all requests from guests as quickly as possible.
Deal with customer complaints in an effective and efficient manner, ensuring that the guest is left satisfied.
Establish good working relationships with the team, guests and visitors.
Prepare lists of arrivals, departures, residents, airline crew and VIP's.
Take part in the technical training of trainees and new talents within the department.
Work Experience
At least 3 years of experience in the hotel industry.
Fluent in English, both written and spoken.
Excellent communication, presentation and interpersonal skills.
A strong team player.
Strong interpersonal and problem solving abilities and the ability to lead by example.
What can we offer you?
Competitive Pay
Discount schemes across the Corus Hotels group
Employee assistance programme
Free meals whilst on duty
Training and development opportunities
Company pension scheme

28 days paid holiday per year including Bank Holidays.
Uniform

Please note:
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.
The Corus Hotels Group is an equal opportunities employer.

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