Guest Relations Manager

Job DescriptionAt Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.As a Guest Relations Manager you will receive:Salary: Up to £31’201.20 per annumHeavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)F&B discounts at our restaurants and bars (for your whole party)Start with 30 days of holiday per year - including bank holidays, increasing with years of serviceTwo free meals per dayAccess to 40% of your pay before payday through WagestreamRecommend a friend scheme – up to £750Vitality at work scheme with great gym discounts & moreRide to Work scheme & free cycling lessonsBenefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.Free dry cleaning for work uniformAnnual Staff parties and eventsCompany pension plan & award-winning training We are looking for a Guest Relations Manager who will:Ensure the smooth running of the department on a day-to-day basis with effective communication.Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.Play a hands-on role leading by example, and taking opportunities to motivate, train and inspire the Guest Relations team membersProficient with Microsoft Office and excellent knowledge of OperaShare our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, CareHas previous experience as a Guest Relations Manager or Duty Manager in a hotelRenowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.Park Plaza. Be part of it.