Guest Service Agent - Soho Farmhouse

The Role… 

At Soho House, a Guest Service Agent will support with communicating with guests any questions or queries, travel arrangements, booking reservations for the hotel and other outlets arriving by telephone, email or through a central reservation system.  

What's in it for you?

• Weekly Pay


• Team meal whilst on shift prepared by our chefs


• Soho Friends Membership


• 50% Team discount on Food & Drink, 7 days a week


• Staff Room Rates


• Health Cash Plan (option to up to 2 additional dependents)


• Dental Plan (option to add up to 2 additional dependents)


• Birthday Day Off after 1 years' continuous service


• Up to 50% Staff Discount on Cowshed & Soho Home


• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.


• Free Counselling Sessions


• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.


• Continuous training to develop yourself personally and professionally


• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties…

• Processes reservations for other outlets such as spa and restaurant, the sales office, other hotel departments, and travel agents.


• Assists in answering any member or guest queries via telephone or email. 


• Knows the type of rooms available as well as their location and layout. 


• Knows the selling status, rates, and benefits of all packages plans. 


• Communicates reservation information and all special requests to the front desk. 


• Understands the hotel's policy on guaranteed reservations and no-shows and communicates information to guests. 


• Prepares expected arrival list for front office use. 


• Updates member and guests’ profiles. .  


• Willing to undertake any reasonable request made by management in any other areas of the house


• Uphold discretion and professionalism, especially when serving VIPs and PWKs.

What we are looking for...

A successful Guest Service Agent for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

• Minimum of 2+ years’ experience in similar capacity


• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure


• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests


• Must be able to demonstrate competency as outlined in the training schedule and Club School


• Must be able to work flexible shifts and schedules, including weekends and holidays as needed


• Ability to take direction, work in a team environment and autonomously