Guest Service Staff - Security Officer / General Assistant

Be Yourself – Be a Bold Team Player – Be Leonardo  
Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!

We have a great opportunity for a Security Officer / General Assisant to join our team at Leonardo Hotels. The Security Officer / General Assistant will be assisting the overall team to ensure the smooth operation of the departments and ensure the safety, security and well-being of all staff and guests is maintained at all times.

Our ideal Security Officer / General Assistant will have:

• Key local knowledge and the ability to assist guests with directions etc.
• Health and Safety knowledge to ensure guests are kept safe
• Excellent communication and customer service skills.
• A high level of reliability and a strong sense of responsibility.
• A good knowledge of the local and surrounding areas.

• Experience of Goods In control and delivery to relevant departments.

• Maintaining excellent levels of housekeeping throughout the internal building and upkeep of the external grounds.
• Previous experience in a similar position in the Hospitality industry would be desirable.

• Special rates on Leonardo Hotel rooms across the UK & Europe

• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops

• Talent referral scheme

• Thank You Week: from ice cream trucks to yoga classes and lots in between!

• Wellbeing Calendar

• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!