Guest Services Agent

Located in the heart of London's West End, The Langham, London is Europe's first Grand Hotel. You would work in a supportive environment that actively promotes innovation, collaboration, and personal growth. We are an environmentally conscious hotel that values sustainability, as well as diversity, inclusion and equality for all our colleagues.


ABOUT THE ROLE

In the role of the Guest Services Agent, your key focus will be to:

• carry out lobby hosting duties e.g. meet and greet guests as they arrive into the hotel, help them with directions, take them where they need to go etc.


• conduct spot checks of VIP rooms, ensure welcome cards and amenities are arranged and placed


• meet and greet VIPs as they arrive; check them in and room them and start building rapport and relationships


• make courtesy calls to VIPs and long stay guests to ensure their wellbeing, offer assistance and additional services


• update profiles with guest preferences, habits, personal information, any issues or queries guests may have during their stay

ABOUT YOU

• previous experience of working in a Front Office within a similar environment


• excellent customer services skills


• great communication skills


• immaculate personal presentation


• previous experience of Opera/Fidelio front office management systems is an advantage


• ability to deal with challenging situations