Guest Services & Fulfillment Coordinator

About Quint

Quint is the industry-leading provider of official ticket and hospitality packages to many of the world's most prominent sports and entertainment events. Based in Charlotte, North Carolina, with offices in six countries, Quint’s global footprint and proprietary technology platform continue to be the foundation of their exponential growth. Quint's innovative programs enable partnership properties to expand fan experiences and corporate client entertainment opportunities in a way that reflects the quality and prestige of those brands. Quint has a portfolio of 15+ official property partnerships servicing over 90 events including Formula 1, NBA, Kentucky Derby, MotoGP, Breeders Cup, Belmont Stakes and the NHL.

About You

• Excellent communication skills and a calm, professional manner under pressure. 

• Ability to work to immovable deadlines, handle last minute changes and problem resolution. 

• Proven track record of strong attention to detail to maintain accurate records. 

• Adapt in an environment where each day is different from the next, with fast-paced peak workflow around race weekends and managing ongoing projects in the quieter, out of season periods. 

• Comfortable managing and prioritizing own workload, whilst working as a Team. 

• Proficient in CRM systems and standard office tools. 

Responsibilities

• Deliver an extraordinary Guest experience prior, during and post race weekends. 

• Manage guest communications, queries, ticket details, seating, hospitality inclusions, delivery timelines and event logistics. 

• Manage any changes and escalations efficiently, professionally with a solutions-focused approach. 

• Coordinate the end-to-end fulfilment of tickets and hospitality packages for specific races throughout the F1 Season. 

• Liaise with suppliers, promoters, circuits and internal teams to confirm allocations and access. 

• Ensure all tickets, passes and credentials are accurate, secure and delivered on time. 

• Support post-event follow up and guest feedback collection. 

• Assist in improving fulfilment processes and guest service standards. 

Physical Demands 

• Possible work on site (long days on your feet). 

Qualifications/Skill 

• Minimum 2 years experience in Client services or account management within events, sports, hospitality or travel industries essential. 

• Knowledge of Microsoft office apps essential 

• Knowledge of Salesforce or other CRM and Outreach would be an advantage. 

• Interest in Formula One or major global sporting events would be an advantage. 

We would be happy to consider applications for part time working.