Guest Services Executive

Copthorne Hotel Slough-Windsor is looking for a Guest Services Executive who is the primary point of contact for VIP and returning guests. Your role is to ensure they receive personalised attention and a seamless journey from arrival to departure. You will also handle guest inquiries and complaints both in person and via email, working closely with all departments to uphold high service standards.

Here at Millennium Hotels UK, we value your skills, encourage growth by nurturing your personality, and reward your dedication. You’ll learn not only from your fellow colleagues, but also through our M Academy, where you’ll be able to excel your career through apprenticeships and further develop your career within our brands.

Key Information:

• Role: Guest Services Executive
• Hours of work: 30 hrs weekly

we offer:

• Social Events, Wellbeing and Team Activities
• Training and development
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

Key Responsibilities

• Warmly greet guests by name to create a positive first impression and make them feel welcome
• Be familiar with the daily VIP list and associated amenities, ensuring all SOPs are followed
• Create personalised plans and experiences upon guest request
• Communicate and coordinate special service requests for VIP guests pre-, during, and post-stay
• Identify and propose service improvements to Senior Management for approval
• Complete detailed handovers to ensure consistent communication across shifts
• Clearly communicate VIP guest preferences and plans to all relevant departments
• Maintain in-depth knowledge of the hotel’s services, facilities, and local attractions

“At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer”.

If you are passionate about delivering outstanding guest experiences, leading high-performing teams, and developing your career within a global hotel group, we would love to hear from you.

Apply now and take the next step in your career with Millennium Hotels UK!!

Experience gained within a 4- or 5-star hotel environment would be highly advantageous and warmly welcomed.

#SLOCATERER