Guest Services Mailroom Assistant (Seasonal)

Key Responsibilities:

• Sort, file and distribute incoming mail, documents and packages to the appropriate departments or individuals daily without omissions and maintain organised records.
• Accurately check and log all delivered goods, noting and reporting any missing or damaged goods to supplier.
• Package clearly Client goods to be sent in a well-presented manner.
• Liaise with other team members any important information in relation to their order, i.e. if an item needs to be replaced to complete an order, ensure the buyer is aware they need to do so.
• Liaise with outside companies regarding the packing of hazardous goods.
• Update team regularly on any outstanding incomplete orders.
• Manage and respond to emails, forwarding them as necessary.
• Check the packaging and sending of all items before dispatching all item including overseas.
• Arrange online returns and follow up with suppliers via online platforms and telephone.
• Perform general administrative tasks, including ad-hoc research and projects.
• Communicate with the office on client jobs, ensuring deadlines are met.
• Oversee and maintain the mail room mail room workspace, ensuring it is kept clean, tidy and free from clutter
• Ensure supplies of packing goods, including gift bags, boxes, poly boxes, bubble wrap and packaging tape are well stocked.
• Any tasks or responsibilities as requested by management within the scope of the position.

Knowledge and Skills:

• Previous office administration experience (Desirable).
• Experience processing invoices and dealing with stock control (Essential).
• Strong IT skills, including high competency with MS Office & Internet (Essential).
• Strong numerical skills (Essential).

Personal Attributes:

• Highly conscientious.
• Logical and systematic.
• Extremely confidential and discreet.
• Highly professional and presentable.