Guest Services Manager

Guest Services Manager - London | Up to £33,000 + excellent benefits and worldwide hotel discounts

We're looking for an experienced Guest Services Manager to join a stylish hotel in London, where you'll play a key role in delivering an exceptional guest experience. With a strong focus on service, team development and operational excellence, this is an exciting opportunity for an experienced hospitality professional to take their next step.

Why apply for this Guest Services Manager role?

You'll enjoy a great package designed to support your career and wellbeing:

Up to £33,000 per annum, depending on experience
Discounts on hotel rooms and food and beverage worldwide
Learning and development opportunities to support your career
Recommend a friend bonus
Access to a Wage Stream financial wellbeing programme
Recognition programmes celebrating your achievements
31 days' paid holiday per year, inclusive of bank holidays
Team building events and a monthly Employee Appreciation Lunch
Your birthday off, fully paid

Key Responsibilities:

You'll support the Front Office Manager and take a hands-on role in ensuring consistently high service standards across the hotel.

Oversee daily Reception and front office operations, ensuring a smooth guest journey
Lead by example, delivering warm, professional and personalised service
Handle guest feedback, complaints and service recovery with confidence and empathy
Monitor service standards across Reception and lobby areas
Work closely with Housekeeping, Maintenance and F&B teams to maintain operational efficiency
Coach, support and develop front office team members through on-shift leadership
Maintain accurate guest profiles, reporting and operational processes
Ensure the guest experience consistently reflects the hotel's brand standards

What we're looking for:

You'll be a confident hospitality leader who enjoys being hands-on and creating memorable guest experiences.

Minimum 2 years' guest service experience within the hotel industry
London experience is desirable
Strong leadership skills with the ability to motivate and support a team
A proactive, positive and collaborative approach
Excellent attention to detail and a genuine focus on guest satisfaction
Calm, professional and confident communication skills
Marriott background would be advantageous
Opera Cloud experience is essentialIf you're ready for your next Guest Services Manager opportunity in London, with excellent benefits and genuine opportunities to develop your career, we'd love to hear from you.

Apply now and take the next step in your hospitality career.

Job Number │ 49009 / INDFOH
Location │ London
Role │ Guest Services Manager

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy
Only candidates based in UK and eligible to work in UK are allowed