Guest Services Manager

A fantastic opportunity at

voco St.Davids Cardiff

for a

Guest Services Manager

to join our team in our amazing Cardiff Bay, 5-star hotel!
You will earn

£15.86 per hour

equal to £33,000.00 salary
At voco,

everyones a host

and ready to provide our guests with the

relaxed but attentive

stay that they desire. We are reliably different, a

trusted name

offering an informal,

non-pretentious

stay that leaves our guests with a

lasting impression . With a focus on our

environment , you will be greeted by

environmentally conscious innovations

from start to finish.
Set on Cardiff Bay's waterfront, voco St David's Cardiff makes a bold statement, with its glass-fronted faade, private balconies, floor-to-ceiling windows, and coastal setting.
The Tir a Mr at voco St Davids Cardiff is our eclectic restaurant and bar. Our bold flavours draw inspiration from world food cultures and blend perfectly with the best seasonal produce Wales has to offer.
The Spa, located in the hotel, offers just the place to unwind and has been voted one of the best spas in the UK. voco St David's Cardiff is a wonderful setting for meetings, conferences, weddings, and celebrations alike.
Check out our Instagram page to have a look at voco St.Davids!
Our Guest Services Managers ensure a guest is met with a genuine welcome and that their needs are attended throughout their stay. We believe that a voco stay is a laid-back and original luxury experience that offers guests the finer things without the fuss. No detail is too small, and no request is too large.
Guest Services Managers communicate both internally within the front office and externally, both with the wider hotel team and immediate locale to ensure the guest experience is personalised and always exceeds expectation.
To succeed as our Guest Services Manager, you will need:
Front Office duty management and team leadership experience for 2+ years in a property of similar size & standard.
Proven track record with success at working with loyalty schemes and enrolments
Have an awareness of market trends and the ability to implement new initiatives
Good understanding of systems to support driving results Opera, Delphi, Microsoft suite
Knowledge of a service optimization tool Quore a plus
Our Guest Services Manager enjoy a range of benefits including:
Becoming part of the IHG Hotels & Resorts family, one of the worlds leading hotel companies -

which means global opportunities
Taxi subsidy for shifts starting/ending between 23:00-06:00
Subsidised childcare support
Meals whilst on duty
28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
We provide every employee company sick pay and life insurance
Amazing discounts for our hotels and restaurants around the world
Discounts from over 15,000 stores

all the way from retail to cinema
Dont forget, bring your friends, and take part in our generous Refer a Friend programme!
If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment , apply today to join our team as a

Guest Services Manager !
You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
At IHG, weve made a promise. As one of the worlds leading hotel groups, were here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected

wherever they are in the world. Want to be part of the journey?voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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