Gym Manager - 180 House

The Role… 

At Soho House, as Gym Manager, you will be a passionate and strategic leader, committed to creating an exceptional member experience while championing health, fitness and wellbeing within Soho Health Club. You will oversee the day-to-day operations of the gym, lead and develop a high-performing team, ensure safety and cleanliness standards are upheld, drive member engagement and contribute to achieving financial targets and broader strategic goals.

What's in it for you?

• Weekly Pay


• Team meal whilst on shift prepared by our chefs


• Every House Membership


• 50% off Food & Drink, 7 days a week


• Staff Room Rate; Any Bedroom, Any House, $100 a night


• Private Health and Dental Care


• Life Assurance


• Day off on your birthday


• Up to 50% Staff Discount on Cowshed & Soho Home


• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.


• Free Counselling Sessions


• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.


• Continuous training to develop yourself personally and professionally


• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties…

People Management 

• Build and lead a best-in-class fitness team, including trainers, instructors and gym staff 


• Manage recruitment, onboarding, performance reviews, training and development 


• Promote high team morale and retention through motivation, coaching and recognition 


• Set clear expectations and ensure all staff uphold brand and service standards 


• Conduct regular team meetings and manage team schedules effectively 


• Ensure the team consistently delivers exceptional service and memorable experiences 

Productivity 

• Oversee scheduling of classes, personal training sessions and gym floor support 


• Maintain gym presentation and ensure all equipment is clean, functional and safe 


• Monitor member feedback and usage data to enhance gym programming and member engagement 


• Drive participation in group fitness classes and PT sessions 


• Collaborate with the Wellness, Spa and F&B teams to ensure seamless cross-referrals and guest experiences 


• Lead on key initiatives and activations that align with Soho Health Club’s ethos and goals 

Financial Control 

• Support the delivery of budgeted targets, KPIs and revenue opportunities 


• Achieve KPI’s for class programming and PT sales 


• Ensure staffing, scheduling and resources are optimised to reflect business needs 


• Monitor and control operational costs while maintaining exceptional standards 


• Analyse member usage, sales data and feedback to inform business decisions 


• Track and report on member engagement, trainer productivity and class occupancy 
   

Standards 

• Maintain a high level of safety, cleanliness and professionalism across the gym 


• Ensure all equipment is regularly maintained, serviced and compliant with health and safety regulations 


• Uphold all health & safety procedures including risk assessments and incident reporting 


• Ensure gym staff are trained in safety procedures and certified where necessary 


• Monitor and evaluate team standards using feedback tools and internal audits 


• Set an example by maintaining a visible presence and actively engaging with members on the floor 

Marketing & Member Engagement 

• Work with the marketing team to develop campaigns that drive usage and increase member engagement 


• Create monthly community fitness programming  


• Host events, workshops or wellness activations to build community within the Health Club 


• Proactively gather and act upon member feedback to continuously improve offerings 

 Business Development 

• Identify trends in the fitness and wellness industries and introduce innovative programming 


• Build partnerships with fitness brands, guest trainers and wellness experts 


• Regularly review the class schedule and fitness offering to ensure relevance and variety

What we are looking for...

• 5+ years’ experience in a high-profile fitness or wellness environment, ideally within a members’ club or hospitality setting 


• Level 3 Personal Training certification (minimum) 


• Strong leadership with proven success in recruitment, training and performance management 


• Strategic, target-driven and results-oriented 


• Excellent organizational and communication skills 


• Collaborative and comfortable working cross-functionally 


• Highly adaptable, hands-on and solutions-focused 


• Passionate about fitness, with high standards of service delivery