Hard Services Manager

About the Role

We are looking for a Hard Service Manager to lead all Hard FM operations—including planned and reactive maintenance, compliance, and commercial performance—within a multi-stakeholder environment. This includes leading the site team, maintaining regulatory standards (e.g., ISO 9001/14001), ensuring value delivery to clients, and driving operational excellence.

Hours of Work: 40 hours/week (Mon-Fri, with flexibility for weekends and on-call rota)

Key Responsibilities

• Oversee PPM (Planned Preventative Maintenance) and reactive tasks
• Ensure Planet FM system is accurate and current
• Conduct quality audits and compliance reviews
• Provide technical guidance and troubleshoot building system issues
• Lead maintenance staff, conduct reviews, and develop performance plans
• Coordinate contractors and third-party service providers
• Draft, manage, and optimise site maintenance budgets
• Track spending and invoicing; ensure value for money in contracts
• Support business development and capital project feasibility
• Ensure statutory and contractual compliance
• Respond to service user needs and manage site downtime risks
• Prepare reports as per Quality Management System (QMS)

About You

• HND/HNC or Degree in Building Services/Engineering/FM
• City & Guilds in Mechanical or Electrical Engineering
• Extensive technical FM experience, ideally in complex or regulated settings
• Experience managing statutory compliance (H&S, fire, building regs)
• Strong grasp of building systems: HVAC, plumbing, alarms
• Proficient in CAFM/PPM software (e.g., Planet FM), Excel, and reporting tools
• Experience maintaining asset registers and managing suppliers
• Strong leadership and communication skills
• Ability to resolve problems, negotiate contracts, and manage stakeholders
• Detail-oriented with a high level of professionalism

About Us:

At GFM we pride ourselves on service, innovation and the ongoing relationships we have with our client. We are not simply a facilities management company.

By building lasting relationships with over 100 clients GFM have become one of the countries leading FM companies.

We offer a full spectrum of FM services, including maintenance, cleaning, catering, security, horticulture, environment and energy.

Which can be delivered as a single line or a tailored bundle, but what GFM do best is offer fully integrated bespoke solutions.

Safeguarding Statement:

Grosvenor House Group is committed to safeguarding and promoting the welfare of children and vulnerable adults. As part of our safer recruitment process, all candidates will be subject to pre-employment checks, including reference checks and an enhanced DBS disclosure.

We welcome applications from all sections of the community and are committed to promoting diversity and equality in the workplace.