Hardware Engineer

Description

Hardware Engineer 

In a nutshell

As a Hardware Engineer (Customer Devices), you'll be part of a team responsible for designing, implementing, remotely managing and continuously improving customer-facing hardware solutions across our stores.

These devices play a direct role in how customers experience our brand, so we're looking for someone who understands the importance of reliable, well-managed technology in a retail environment. You'll work across the full device lifecycle, partnering with multiple teams and third parties to deliver scalable, secure and reliable customer technology solutions.

You'll be someone who enjoys solving complex problems, embracing new technology and continuously improving how services are delivered within a fast-paced retail environment.

What I am accountable for

• Manage the end-to-end lifecycle of customer-facing hardware solutions.
• Evaluate, test and deploy new customer device technologies.
• Lead store pilots and rollout activities for new hardware solutions.
• Design and maintain device management and support frameworks.
• Manage and support devices remotely at scale using MDM tooling.
• Drive device availability, security and configuration consistency.
• Support continuous improvement of hardware services and operational processes.
• Provide technical guidance and knowledge sharing within the engineering team.
• Collaborate with internal teams and third-party suppliers.
• Contribute to effective management of OPEX and CAPEX budgets.
• Support device decommissioning and end-of-life processes.

• Champion customer-focused engineering and service delivery.

   

Essential Criteria

• Strong experience delivering end-to-end hardware solutions.
• Experience evaluating, testing, deploying and supporting physical devices.
• Knowledge of hardware lifecycle management from implementation through to retirement.
• Experience using MDM or remote management tools such as SOTI, JAMF or SCCM.
• Strong knowledge of Windows, iOS and Android operating systems.
• Experience remotely managing and supporting devices at scale.
• Ability to diagnose and resolve hardware and device management issues.
• Experience designing or supporting highly available technology services.
• Strong stakeholder management and cross-functional collaboration skills.
• Ability to work effectively with third-party technology providers.
• Proven ability to identify and implement practical solutions to technical challenges.
• Self-motivated with a continuous improvement mindset.
• Comfortable learning and adopting new tools and technologies.

• Strong communication skills with both technical and non-technical audiences.

   

Desirable Criteria

• Retail technology experience.
• Experience supporting customer-facing devices in a multi-site environment.
• Understanding of device security and compliance best practices.
• Experience managing large-scale technology deployments.
• Exposure to budget management and optimisation of technology spend.

 

 

Responsibilities
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Think about the scale it takes to feed the nation. The level of data, transactions and variety involved. Then you’ll realise this is a modern software engineering environment, because it has to be. We’ve made significant investment in the standards and principles that shape how we work. We iterate, learn, experiment and champion ways of working such as Agile, Scrum and XP. So you can look forward to exciting opportunities across everything from AI to reusable tech.

Qualifications

We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
 
 Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.  
 
 Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.
 
 Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. 
 
 Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).