HART Manager - Duty & Triage

Organisation: Leicestershire County Council

Work Location: County Hall, Leicester Road, Glenfield, LE3 8RA

Salary: £45,309 - £49,407 per annum (pro rata for part-time)

Working Hours: 37 hours per week.

Contract Type: Permanent

Closing Date: 18th Sepember 2026

Interview Date(s): TBC

Are you looking for a rewarding career where you can make a difference?  

Do you want a job where no two days are the same?

 

About the Role

The Homecare Assessment Reablement Team (HART) service helps individuals develop the confidence and skills they need to live as independently as they can at home and in their local community.  The team works closely with health partners to deliver an integrated therapy offer and achieve the most independent outcome for each person.  Care Act assessments are completed (where necessary) to reduce hand-off to other teams and ensure the assessment is completed in a timely manner.  In addition to this, HART Urgent provides an intensive short-term personal care and reablement service for people who are at high risk of deterioration and require urgent social care support.  The overarching service operates on a 24/7 basis and is the departments main contact point outside of usual business hours. This post ensures that referral activity is progressed and managed in a timely manner and that all available capacity is maximised. 

An enhanced DBS check is required for this post.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

About You

To apply for this post, you must have:

• Relevant management qualification, NVQ Level 4 or other equivalent qualification in a relevant subject or equivalent level of relevant experience.


• Evidence of effectively planning, managing and prioritising working and meeting deadlines. A good understanding of social care organisations, partnership agencies in statutory, voluntary and independent sectors.


• Ability to continuously update knowledge, implement and introduce systems to evidence adherence to legislative/regulatory standards and service frameworks relevant to the service.


• Ability to coach, mentor and support the team in their performance and development and apply a range of other learning and development interventions to ensure continuous improvement of self and others. And the ability to effectively manage, motivate and lead staff. Embraces and champions ongoing change and encourages/supports others to do the same.


• Ability to prioritise effectively across a wide range of competing demands to meet deadlines.


• The ability to use Information Technology applications e.g. Microsoft Outlook, Word, Excel and database applications.


• Ability to communicate clearly and accurately, both orally and in writing, with a wide range of people, including representatives from other agencies, using skills of negotiation and persuasion.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents.  You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Rita Thiem - Strategic Service Manager

Telephone: 01163053298

Email: [email protected] 

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support. 

By applying for this post, you agree to our Terms and Conditions.