HDU Team Leader (FTC)

We have a fantastic opportunity for a Team Leader to join our HDU team based in Stoke-on-Trent.

The role of the Team Leader is to assist with contract performance, staffing, conduct and quality and standards. Patient care will be at the forefront of your mind at all times and deliver these values to the team. The Team Leader will assist on the road with the transportation of patients as and when required.

A key responsibility for the Team Leader will be to support the Ambulance Care Assistants in the successful completion of their role.

• £12.86 per hour


• Fixed term 12 month contract, full time – 37.5 hours per week - Monday to Friday 0900-1700 with some on-call requirement on a rota basis.

What benefits can you expect?

• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.


• 24/7 online/telephone GP Consultation and access to prescriptions.


• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.


• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.


• Access to mental health consultations.


• Access to physiotherapy consultations.


• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.


• Financial guidance re retirement planning, tax savings and state benefits.


• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.


• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.


• Refer a Friend recruitment incentive scheme with financial rewards.


• The EMED foundation, to provide support to colleagues and our local communities.


• Paid holiday entitlement.


• Pension Scheme.


• Blue Light Card.


• Uniform provided.


• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.


• Flu vaccination (through an internal campaign in Autumn/Winter).

Role Responsibilities

• Business Performance and Service Delivery – Deliver excellent customer service by ensuring the prompt departure of Ambulance Care Assistants from base.


• Compliance – Assist the Compliance Team with daily, weekly and monthly Health and Safety base checks to ensure that the base and any equipment is fully compliant at all times.


• Fleet – Liaise with the Fleet supervisor to ensure that all vehicles are suitable for road use and undertake vehicle checks to ensure that performance and hygiene is optimal.


• Data Management – Ensure that personal data management systems are kept up to date with all employees’ details to ensure the accuracy of payroll and annual leave.


• KPIs – Support the Contract Manager with delivery of KPI’s, providing innovative ideas for improvement.


• People Management – Conduct probationary reviews with Ambulance Care Assistants in line with Company policy.


• Training – Ensure all areas of the contract deliver excellent patient service by delivering Annual Skills Development training and conducting driving assessments as and when required.

Do you have what it takes?

• Experience of working in a highly regulated, complex business, with an understanding of healthcare logistics (patient transport service experience preferred).


• Passion for patient care and delivering a highly effective service.


• Excellent communication skills, both written and verbal, with proven ability to engage at all levels within an organisation.


• High level of commercial awareness with proven experience in achieving KPI’s within a highly regulated industry.


• Strong problem-solving skills.


• Ability to coach and guide.


• Excellent organisational skills with proven ability to multi-task and prioritise as required.


• Meticulous attention to detail.


• Ability to stay calm under pressure and use initiative.


• Full UK driving licence.

Our Values

Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.

Agile – We listen, learn, and adapt to improve the business, each other, and ourselves.

Reliable – We do what we say we will do; we take responsibility, and we behave with integrity.

Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.

About Us

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 3000 colleagues across 50 depots.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.