Head Cashier

Grosvenor Casino, Luton, LU1 3BE

At Grosvenor Casinos, we're committed to becoming the UK's most loved casino group. Our venues are more than just places to play - they're community hubs where people can relax, socialise, and enjoy a safe and welcoming environment. With a diverse range of games, top-notch entertainment, and a fantastic selection of food and drinks, we're here to excite and entertain! 

As we embark on an exciting period of growth, there's never been a better time to join our team. We’re committed to customer excellence and ensuring not only our customers, but our colleagues are at the heart of everything we do. It's a great time to be part of Grosvenor Casinos as we continue to expand, innovate, and create memorable experiences for everyone.  

In the dynamic role of a Head Cashier, your responsibilities stretch far beyond the processing of transactions. Your adept leadership at the cash desk is paramount, requiring a steadfast adherence to the company's security measures while simultaneously prioritising customer satisfaction.  

With a blend of precision in cash management and a flair for exceptional customer service, you’ll set the standard. You’ll be a mentor—coaching, motivating, and nurturing your team will be essential for fostering a vibrant, engaged workforce. This multifaceted position demands a unique blend of vigilance, empathy, and unwavering commitment to excellence. 

• A history of accurate transactional work as a Cashier to act as a role model to other cashiers. 
• A strong understanding and familiarity with all legislation, codes and procedures relating to the cash desk to act as a point of reference for cashier training and queries and to conduct cash desk competency interviews 
• A thorough understanding of the cash desk computer system 
• A current PFL licence issued by the Gambling Commission 
• Fantastic communication and social skills to ensure you excite and entertain all customers at all stages