Head Concierge

Head Concierge – Luxury Residential Development

Location:South West London

Job Type: Full-Time, Permanent

Salary: £38,000 per annum

Are you a polished and professional concierge with a passion for delivering exceptional five-star service? We are seeking an experienced Head Concierge to lead the front-of-house operations at a prestigious luxury residential apartment development in South West London.

About the Role

As Head Concierge, you will be the first point of contact for residents and visitors, representing the highest standards of hospitality and discretion. You will lead a Front of House Concierge team and ensure that all residents receive a seamless, secure, and personalised service.

Key Responsibilities

• Provide a warm, professional welcome to all residents and guests
• Manage concierge operations, including shift rotas and performance supervision
• Handle resident enquiries and requests efficiently and discreetly
• Liaise with building management, contractors, and external service providers
• Coordinate parcel deliveries, bookings, transportation, and lifestyle services
• Maintain security and access control procedures
• Uphold high standards of presentation and cleanliness in front-of-house areas

Requirements

• Proven experience in a Head/Senior Concierge/Front of House Manager role (residential or 5-star hotel background preferred)
• Impeccable personal presentation and communication skills
• Strong leadership and organisational skills
• Ability to remain calm and professional under pressure
• Tech-savvy and confident using property management systems and email
• Right to work in the UK

Benefits

• Competitive salary of £38,000 per annum
• Uniform provided
• Supportive management and a premium working environment

Jackson Sims Recruitment, specialists in Real Estate, covering Block & Estate Management, Property Management (AST), Build to Rent (BTR), Facilities Management, Concierge, PBSA and Financial & Accounting Services, operating in London and throughout the UK. Should you be a candidate or client working in Real Estate, we have a multitude of recruitment services that can be tailored to you.