Head Concierge (Luxury Hotel Country Sports)

Head Concierge / Head Ghillie
Luxury Hospitality | Scottish Highlands
Are you passionate about delivering exceptional guest experiences and leading from the front?
We're looking for an experienced and personable Head Concierge / Head Ghillie to lead our Concierge, Ghillie and Driver teams, ensuring every guest enjoys a truly memorable stay. This is a unique role that combines team leadership, guest experience management and hands-on hosting in one of Scotland's most beautiful locations.
The Role
You'll coordinate the day-to-day operation of the Concierge, Ghillie and Driver teams, oversee external country sports and activity providers, and ensure the seamless delivery of bespoke guest experiences.
This is a hands-on position where you'll actively engage with guests, including:

Leading 4x4 safaris through the Cairngorms.
Hosting guided tours and local experiences.
Organising and hosting small-scale guest events.
Coordinating fishing, shooting and other country sports activities with external providers.
Acting as a knowledgeable ambassador for the local area and hotel.

About You
We're looking for someone who:

Has experience leading teams in hospitality, guest services or tourism environments.
Delivers exceptional service with warmth, personality and attention to detail.
Is highly organised, proactive and commercially aware.
Enjoys hosting guests and creating memorable experiences.
Possesses excellent communication and relationship-building skills.
Has a genuine passion for the Scottish outdoors, culture and visitor experience.
Holds a full UK driving licence (essential).

Country sports experience is advantageous but not essential. We welcome candidates with a genuine interest in learning and immersing themselves in activities such as fishing, shooting and other traditional outdoor pursuits.

Suitable Backgrounds
We would be particularly interested in speaking with candidates from:

Head Concierge / Senior Concierge
Guest Relations Manager
Guest Experience Manager
Resort Activities Manager
Luxury Lodge Manager
Country House Hotel Manager
Outdoor Pursuits or Adventure Tourism Manager
Sporting Estate or Country Sports Coordinator
Events & Experiences Manager
Safari, Wildlife or Tour Operations Manager

What's on Offer

Competitive salary plus TRONC.
30 days holiday.
Enhanced pension scheme.
Complimentary meals whilst on shift.
Health Cash Plan.
Employee Assistance Programme.
Exceptional career development and learning opportunities.
Generous hotel, food, beverage and retail discounts.
Annual complimentary overnight guest experience for you and a guest.
Temporary staff accommodation available for an initial period if required.

This is a rare opportunity to combine luxury hospitality leadership with the adventure and variety of Scotland's outdoor lifestyle, creating unforgettable experiences for guests from around the world
Only candidates based in UK and eligible to work in UK are allowed