Head Dental Receptionist

A lovely opportunity for a confident and capable Dental professional who is ready to step into a leadership role.

• Based in Leatherhead
• £30,000 - £35,000 salary (DOE)
• Monday, Tuesday, Thursday, Friday - 8:45am - 5:15pm
• Wednesday - 8:45am - 7:45pm

Benefits:

• 20 days holiday + bank holidays
• Pension
• Parking
• Supportive working environment

Job Description:

• Welcome and engage with patients in a warm, confident, and professional manner.
• Coordinate and manage appointments and recall systems using Software of Excellence (SOE).
• Respond promptly and courteously to patient enquiries via phone, email, and in person.
• Process payments, reconcile daily takings, and oversee patient account management.
• Maintain a clean, calm, and welcoming reception and waiting area at all times.
• Assist the clinical team in maintaining an efficient and well-structured daily schedule.
• Support compliance with CQC standards and maintain relevant documentation and audit records.
• Manage and maintain softwares.
• Oversee staff rotas, monitor absences, and maintain up-to-date training records.
• Manage stock levels and maintain effective supplier relationships.
• Assist with recruitment, staff onboarding, and ongoing team training and development.
• Track and report on key performance indicators (KPIs) and practice performance for review.
• Ensure all administrative practices adhere to GDPR and GDC regulations.

Person Specification:

• A minimum of 5 years' experience in dental practice management or a senior front-of-house role, with 10+ years preferred.
• Proficient in Software of Excellence (SOE) - this is a mandatory requirement.
• Comprehensive understanding of CQC standards and proven experience in inspection readiness.
• Demonstrated experience reporting directly to a Principal dentist or business owner.
• Highly proactive, well-organised, and solutions-oriented with a strong professional presence.
• Excellent interpersonal and communication skills, with the ability to build rapport with both patients and team members.
• Familiarity with patient finance platforms such as Tabeo (or equivalent) is an advantage.

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.