Position: Head Receptionist / Lead Front of House
Location: Zental Bexleyheath - DA6 7DU
Schedule: Full-time | Monday – Friday + alternate Saturdays
We are looking for a highly experienced Head receptionist / Lead Front of house colleague who can join our growing team in our Beautiful Bexleyheath branch. The role is full time 5 days per week with the requirements to work alternate saturdays. The ideal candidate will be someone who has excellent communication skills, is proactive and service-driven who can provide outstanding patient care while supporting the smooth operational running of the practice. Dental experience in the private sector is essential.
At Zental, we create a sanctuary for modern, mindful dentistry -a calm, elegant environment designed to elevate the experience of both patients and our team. Our boutique, fully private practice delivers exceptional dental care with a premium, patient‑centred approach.
Work in a serene, luxury, design-led environment
Be part of a progressive, innovative brand
Strong opportunities for career development and internal progression
Access to external training, certifications, and staff incentives
Join a collaborative, supportive team that values excellence
As a Senior Dental Front of House, you will be the welcoming face of our practice while taking on responsibilities that support both patients and practice operations. You will help maintain Zental’s high standards of service, organisation, and presentation.
Key Responsibilities
Front of House Leadership
Deliver a first-class, personalised patient experience
Manage enquiries (in person, phone, email) with warmth and professionalism
Handle appointment scheduling, payments, invoices, and treatment plan coordination
Support patients with finance options and ensure smooth progression through treatment
Maintain a polished, organised reception environment
Operational Support (Lead Level Duties)
Support daily operational flow of the practice
Assist with staff coordination, rotas, and team organisation
Oversee stock control, supplier liaison, and practice logistics
Support compliance, documentation, and internal processes
Gather and communicate patient feedback to continuously improve service quality
Note: This is a senior front-of-house role with operational responsibilities, but not a managerial position.
Private dental experience – essential
Fully trained and experienced with major patient management systems (e.g., Dentally, SOE)
Excellent written and spoken communication skills
Proven experience in premium/luxury customer service, healthcare, or dental settings
Strong organisational skills with the ability to multitask calmly and confidently
Professional, warm, and polished presentation
Proactive, solution-driven mindset with exceptional attention to detail
Confident with IT systems (including Excel and practice management software)
Preferable
Fully trained and experienced with CRM systems such as Boxly
University degree or equivalent
Experience supporting operational or coordination duties
At Zental, we believe in nurturing our people. This role offers clear pathways into practice management, operations, or other areas across our expanding group. You’ll work with the latest technologies and receive ongoing training and development.
If you’re passionate about exceptional service, organisation, and elevating patient care, we would love to hear from you.
Zental Oy
Zental provides a new experience in healthcare. Private dentist near me that offers services from Invisalign, teeth whitening to root canal treatment
Read more about the company
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