Head EI

Company description:
Location:Addlestone,England,United Kingdom
Job ID: 75942
We Elevate... You

Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving. Since 1874 Schindler has been a Citymaker with a proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them. People, passion, and innovation are the pillars of our success.
Schindler is one of the world's leading suppliers of elevators, escalators and moving walkways. We employ talented individuals in over 100 countries worldwide to design, develop, install, maintain and modernise the mobility systems that keep the world's urban population on the move. We offer a dynamic, forward-looking work environment that enables our employees to innovate and excel in their chosen fields.
Job description:
We are currently recruiting for a

Head of Existing Installations , this is an exciting opportunity for a Senior Director with extensive industry experience to join the existing installations Team, based out of our Addlestone Office in Surrey. They will be responsible for identifying EI customer needs, defining our sales strategies, managing the EI product and its fulfilment to achieve EI objectives for customer satisfaction, growth, efficiency and profit.The successsful candidate will be working in close collaboration with the respective Group EI Sales and Fulfilment teams and KG Field Operations organisation to help branches achieve targets, deliver the strategy, product, process and tools.
Duties & Responsibilities:
Develop and deliver sustainable, profitable growth without compromising customer excellence
Coordinate with zone and branch managers to analyse and interpret results and agree remedial actions where necessary
Defend the EI revenue base by formulating and implementing a local vision and strategy in alignment with KG objectives
Formulate and implement a local strategy consistent with KG objectives in portfolio retention, growth and profitability
Define target market and strategy to achieve portfolio retention and growth targets
Develop and execute portfolio models to secure and grow EI business
Achieve the KG vision (and Schindler strategy) of being the preferred choice for customers
Personally establish productive, professional relationships with key people in strategic markets and client organisations
Develop, embed and monitor value-add initiatives to grow customer loyalty and alignment
Systematically analyse customer feedback and act to improve NPS
Provide and execute the best-in-class processes and systems to build sustainable business growth and optimise business efficiency
Ensure all EI-related policies and procedures are current, but also fit-for-purpose and compliant
Manage cross functional relationships to set and execute process and quality adherence metrics
Support audit programmes to continuously improve compliance
Maintain clarity regarding structure, roles, responsibilities and standards so employees understand their role
Profile description:
Candidate Requirements:
Five years experience managing a business environment or senior executive level roles in vertical transport or building services industry
Demonstrable Proven track record in leading teams
Demonstrable record of identifying new business and developing pipeline.
A degree or diploma in any engineering or business-related discipline and/or Master of Business (MBA) from a recognised institution
Strong negotiation and influencing skills
Outstanding communication skills, with customer service etiquette
Leadership skills to build, direct and develop a skilled and a collaborative team
Excellent time management, planning and analytical skills, with a strong attention to detail
A change driver and manager with the right balance of team care and emotional intelligence
Strong business acumen, ability to solve complex issues, exercise sound judgement and the ability to make decisions based on accurate and timely analysis
Ambition (both technical and leadership)

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