Head Housekeepers needed - Live out Chelsea/Belgravia

HEAD HOUSEKEEPER

Location: Chelsea & Belgravia, London

Contract: Full\-time, Live\-out

Salary: £65,000–£70,000 (flexible for an exceptional candidate)

Start date: ASAP

Overview

We are seeking a highly polished, experienced Head Housekeeper to lead and manage the housekeeping function across an UHNW family’s residences in Chelsea and Belgravia (1 office + 4 homes, all within short walking distance).

This role requires proven experience managing a housekeeping team within UHNW or very high\-end private households. The successful candidate will establish standards, oversee all operational details, and develop a structured, high\-performing team.

Key Responsibilities

Leadership & Team Management

• Directly manage, supervise and support a team of housekeepers across multiple properties

• Recruit, onboard and train new team members as needed

• Provide ongoing coaching, skills development and performance reviews

• Conduct quality\-control inspections and implement improvements

• Maintain consistency of standards, presentation and work methods

• Address performance issues discreetly, professionally and promptly

• Foster a structured, positive and efficient working culture

Operational Oversight

• Oversee all housekeeping operations across the property portfolio

• Ensure immaculate standards in all rooms and high\-value areas

• Implement and update SOPs, manuals, checklists and workflows

• Oversee correct handling of antiques, artwork, luxury finishes and specialist materials

• Manage laundry operations, garment care, wardrobe organisation and seasonal rotations

• Liaise with the Family Office to coordinate maintenance and contractor visits

Scheduling & Administration

• Build and manage rotas for the housekeeping team, ensuring full coverage

• Plan holidays, TOIL, and shift changes efficiently

• Ensure rotas are released two weeks in advance

• Maintain accurate logs, inventories, ordering lists and shift handovers

• Manage stock levels, supplies and household budgets

• Provide clear communication to the Family Office and PA

Hands\-On Housekeeping & Service

• Step in hands\-on when necessary, leading by example

• Support deep cleans, turn\-downs, guest preparations and household resets

• Oversee table settings, informal service and occasional event setups

Professional Conduct

• Uphold complete discretion and confidentiality (strict NDA required)

• Present a calm, polished and professional image at all times

• Maintain clear, respectful communication with the team and senior staff

Schedule & Working Pattern

• 5 days per week, up to 45 hours

• Early and late shifts (7am–3pm or 2pm–10pm)

• Weekend rotation required

• Two consecutive days off (may be midweek during weekend rotation)

• Ubers provided for late shifts or transfers

• All properties located close together

Uniform & Presentation

• Uniform provided

• Immaculate grooming expected at all times

Interview & Trial Process

• In\-person interview (video possible if required)

• Paid trial shift to assess leadership, skill and team fit

• Offer subject to references & NDA

Requirements

Requirements

• Must have previous experience managing housekeepers in UHNW private homes

• Previous role as Head Housekeeper, Executive Housekeeper, Senior Housekeeper or similar

• Proven ability to lead, supervise and develop a team

• Strong administrative, rota\-planning and organisational skills

• Exceptional housekeeping, laundry and garment care expertise

• Ability to manage multiple properties at once

• Highly discreet, polished, reliable and professional

• Calm under pressure with excellent communication skills

• Strong checkable refs

• Up to date DBS

Benefits

Benefits

• £65,000–£70,000 gross per annum

• Opportunity to lead a high\-level team within a prestigious UHNW household

• Supportive Family Office environment

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