Head of Change

Head of Change | £110 - £120,000 per annum | Hybrid, Cardiff Office

Are you a visionary Change leader ready to drive transformation at scale? Do you thrive in a fast‑paced environment where your decisions shape client outcomes, colleague experience and business success? If so — this is your next big opportunity.

About the Role

As our Head of Change, you’ll lead our enterprise‑wide change portfolio, delivering client‑funded programmes and internal transformation that support growth, regulatory compliance and operational excellence.

This is a high-impact strategic role where you’ll blend delivery excellence with strong commercial awareness and outstanding stakeholder engagement. You’ll set the tone for a high‑performing Programme, Project and PMO community — inspiring, challenging, and empowering those around you.

What You'll Be Doing

• Leading and developing a high‑performing Change Delivery function
• Driving client‑funded and internal transformation programmes
• Owning our governance framework and ensuring best‑in-class delivery
• Taking senior ownership of stakeholder and client escalations
• Ensuring strong commercial oversight, financial control and benefit delivery
• Embedding clear communication, risk management and engagement across all change initiatives

What It’s Like to Work Here

You’ll be part of our Senior Leadership Team, collaborating closely with colleagues across the business.
We work in a culture built on trust, transparency and partnership — where people feel valued, included and recognised. Regular feedback, genuine recognition and shared success are how we operate.

You’ll be a visible, influential leader who brings people together and aligns teams behind a clear purpose.

About You

You’re someone who:

• Leads by example and embodies our values
• Coaches, inspires and elevates teams
• Thinks strategically, solves problems proactively and sees the bigger picture
• Communicates effortlessly at all levels — including C‑suite
• Thrives in fast‑moving, evolving environments
• Brings strong commercial and delivery focus
• Is resilient, adaptable and calm under pressure

Your Experience

You’ll bring:

• Proven experience leading change delivery at scale
• Industry-recognised change/project management qualifications
• Expertise in Waterfall & Agile methodologies
• A track record of building high-performing teams and implementing best practice
• Experience utilising offshore and onshore resource models
• Strong financial and budget management capability

• 30 days holiday entitlement plus bank holidays
• Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice)
• Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases
• Company Paid Private Medical Insurance (benefit in kind)
• Group Life Assurance
• Group Income Protection
• Discretionary Annual Pay Review
• Discretionary Annual Bonus Scheme
• Loyal Service Scheme
• Help@Hand – Confidential access to health and wellbeing support to include Employee Assistance Program
• Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
• Recognition Scheme
• Free Mortgage Advice and Support
• Wisdom Wellbeing, your go to for wellbeing resources and solutions
• Everest Funeral Concierge
• Free Bereavement and Probate Advice and Support
• Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24
• Paid eye tests and employer contribution towards spectacles specifically for VDU use.
  

 You can also select other benefits, we cover the upfront cost and make monthly deductions from your pay, interest free!

• Technology Buying Scheme
• Discounted Gym Memberships
• Taste Card / Coffee Club Membership
• Charitable Payroll Giving
• Cycle to work Scheme (Salary Sacrifice)

Ready to Lead the Change?

If you're passionate about transforming organisations, empowering people, and delivering meaningful impact — we’d love to hear from you.

Apply today and help shape our future.