Head of Client Services

Leadership role with a focus on developing and building strong relationships with their clients and partners. Fantastic opportunity to deliver intelligent, award winning products and services for a portfolio of well known across utilities, FS, retail, leisure.

Client Details

Proud to be Yorkshire this business deliver intelligent, cutting edge, innovative, forward thinking products for their clients - helping them create long lasting relationships with their clients. They work with some of the most well known consumer brands in the UK.

Description

• Lead on key client relationships maintaining excellent communication and keep clients informed about product new developments
• Build and maintain strong relationships with key clients and stakeholders to understand their needs and ensure their expectations are met.
• Understand and ensure compliance with contractual requirements.
• Oversee client requests and work with all departments to deliver them effectively.
• Lead client meetings and work to drive performance for them across product and marketing.
• Ensure the business's technological and data capabilities are aligned with client needs.
• Provide client insight, reviewing data reports and analysing them to spot trends and commercial opportunities.
• Drive new revenue opportunities across both clients and partners.
• Monitor and analyse client feedback to drive continuous improvement in services and processes.
• Planning and overseeing new marketing initiatives for clients working collaboratively with marketing teams.
• Attending conferences and industry events.

Profile

We're looking to speak to candidates who have proven experience within a client services role - ideally within a tech agency; delivering complex solutions for your clients or similar media and marketing agencies.

You'll confidently showcase examples of client and account growth, where you have increased client spend through spotting new commercial opportunities.

Being a natural and strong relationship builder you'll be a trusted and influential stakeholder internally and externally.

Job Offer

Genuinely great place to work - a business with a Yorkshire heritage who have really looked after it's people and has some amazing career journeys.