Head of Cloud Infrastructure

We are PXC, the UK’s largest provider of wholesale connectivity. Our vision is to be the UK’s #1 wholesale platform, a one-stop shop provider of connectivity, voice, cloud and security underpinned by the UK’s most robust, secure, resilient and reliable network.

Born from the combination of Virtual1 and TalkTalk’s wholesale services and national network business, we operate across our 3 core sites (Salford, London and Skopje, North Macedonia).

Our mission is clear, to be the UK’s best company to work for and best to work with. We believe this success is driven by the power of our employees. We empower our people to become true experts in their field who embody our values every day: we care; we challenge; we commit.

Why is this role key to our business?

PXC's technology platforms are moving towards being increasingly cloud centric. To support this evolution, our Cloud Infrastructure Function ensures the appropriate governance and operational focus, working with the delivery functions ensuring that we are using both the public cloud and our internal cloud Infrastructure efficiently, securely and cost effectively. This is a critical role that will ensure that PXC evolve their technologies in line with the Technology Strategy and market practices, whilst maintaining cost effectiveness which is critical as a value provider. 

You will lead and engage a high performing team that delivers cultural change and best practice across the organisation.

How will I add value in this role?

• Responsible the Cloud Infrastructure Function, ensuring the appropriate governance and approvals are in place to align architectural strategy/designs, costs and operational performance.

• Ensuring that cloud governance is embedded as part of the Software Delivery Lifecycle (SDLC).

• Responsible for maintaining the security, operational effectiveness and costs of our cloud platforms.

• Running continual service improvements ensuring we are operating optimally.

What do I need in order to deliver this role?

• Leads and develops a high performing team of Engineer’s and Cloud SME’s.

• Implement appropriate governance and guardrails to ensure ongoing success of the function.

• Build a reporting dashboard, that monitors the delivery of ongoing operational performance metrics.

• Running continual service improvements ensuring we are operating optimally.

• Runs an education programme to ensure all key stakeholders are aware of new cloud processes and governance, including responsibilities and consequences to their function.

• Identifies critical stakeholders and ensures there is an ongoing communication and education plan to ensure the success and awareness of cloud framework, technologies and architecture. Translates comms/engagement strategies into specific activities and deliverables.

• Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans. Facilitates business decision-making processes. Captures and disseminates technical and business information.

• Maintaining a focus on the external environment to stay aligned to emerging technologies. Assesses and documents the impacts, threats and opportunities to the organisation. Inputs to the future Technology Strategy and technology roadmaps.

• Educate the Tech & Security and broader business community on emerging technologies, implications and use cases, building a culture of ongoing continuous improvement.

What attributes would make me successful in this role?

• High level ability to diagnose business problems and construct effective resolutions to these problems.

• High attention to detail and ability to deliver against an operational set of KPI’s

• Strong relationship management and emotional intelligence skills to understand needs and communicate effectively to all levels in the business.

• Influencing cross-organisational teams to collaborate and drive recommendations for continual improvement across the platforms.

• Strong people leadership skills, with a proven ability to lead and inspire high performing teams.

How we look after our employees

• Our hybrid working policy offers you flexibility to work from home as well as connecting with your colleagues in one of our accessible and collaborative office spaces

• A starting holiday allowance of 25 days holiday and up to 10 extra days leave via our holiday purchase scheme

• Flex30, an additional 30 hours* of leave every year for you to use how you wish

• Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus

• Free broadband for all employees plus gifts for major life events such as marriages and births

• Flexible salary sacrifice scheme including dental, gym plus a huge range of shopping and leisure discounts so you can save even more case

At PXC, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.