Head of Cost Recovery Services (Bureau service, bill validation)

A fast-growing Carbon and Energy consultancy are looking for a Head of Cost Recovery Services to join their team. As the Head of Cost Recovery Services, you will ensure the delivery of high-quality services, and ensure the correct processes and procedures are in place, ensure clients are being accurately billed by their supplier, and help support clients journey to net-zero status. To be successful in this role you will need experience working within an energy bureau team, have experience of co-ordinating and managing operational functions, and have previous experience in the energy broker / consultancy sector. Sounds like you, apply for the Head of Cost Recovery Services role today!

Key responsibilities:

• Manage a multitude of bureau, validation & cost recovery services the company offer to clients
• Manage relationships with third-party service providers
• Manage the expectations of clients through customer feedback and SLA’s
• Analyse data outputs and draw insights from this analysis to drive data-led energy strategies
• Identify and lead projects to realise additional revenue streams for the business
• Working with our sales and account management teams to ensure robust client onboarding
• Work closely with senior management team to help develop our service offering
• Report department results and activity to senior management via structured KPI’s
• Manage the relationship with the company’s system developers to ensure the system remains best practice and market-leading

Skills and experience required:

• A strong understanding of energy billing is required.
• Detailed knowledge of utility bills and factors within them
• Understand all elements on electricity, gas invoices, including the ever growing non commodity costs.
• Ideally worked for a utility supplier, brokerage or consultancy
• Problem Solving - adapt to an ever-changing environment and reacting to meet challenges
• Analytical with ability to interpret information from numerous sources and present in reports
• Up to date with all aspects of bill validation and cost recovery.
• Strong communication and great customer service skills and experience

Ref: 14803

Role: Head of Cost Recovery Services (Bureau service, bill validation)

Location: South Manchester (Hybrid working 2 days working from home)

Salary: Up to £60k depending on experience