Head of Customer Experience

Adecco's specialist Property Services Division are proud to have been commissioned to partner with the fantastic RE:GEN Group to assist them in recruiting a permanent Head of Customer Experience.

Job Purpose

The Head of Customer Experience will work ?c?losely with the Director of Customer to shape and deliver a proactive, inspiring customer service strategy across RE:GEN Group.

This role is all about creating a standout experience ?- one that goes beyond the expected to meet both everyday ?operational needs and long-term ambitions of our? clients and their customers.

We're looking for a bold, forward-thinking leader who's not afraid to challenge the status quo and take ownership of decisions that truly move the needle. From shaping strategy to driving real-world results, this is a unique opportunity to make a lasting impact ?- whether you're from within the sector or bringing fresh perspective from outside it.

Experience & Skills

• Relevant qualification in customer service or management, or equivalent experience.
• Evidence of ongoing professional development.
• Proven experience working in a customer service environment at a managerial level or above.
• Experience with customer systems including, but not limited to CRM and feedback platforms.
• Clear and credible communicator with the ability to speak about new and current practices at all levels through multiple methods and channels combined with high levels of emotional intelligence.
• Able to demonstrate problem-solving, analysis, reporting, and adaptability skills in a fast-paced environment.
• Team player - to ensure the implementation of joined-up services to the Group and ability to coach & support colleagues.
• Up-to-date knowledge of customer service practices, concepts, and themes including customer relations issues.
• Good interpersonal and influencing skills.
• Able to demonstrate a solution-focused, can-do attitude in a customer-focused service delivery team.
• Able to plan and prioritise, using own initiative to meet deadlines and customer expectations.
• Able to build rapport and relationships and establish confidence and credibility in the service offer being delivered.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint), Adobe Acrobat, and document formatting tools.

Salary & Benefits

• Competitive salary
• £6,000 Car allowance
• 33 days holiday
• Performance related bonus scheme.
• Pension contribution scheme.
• Life assurance scheme.
• Private healthcare available.
• Access to wealth management advice.