D

Head Of Department

icon building Company : Dynamite Recruitment Solutions Ltd
icon briefcase Job Type : Full Time
icon geo-alt Portsmouth, Hampshire

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
icon loader

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - Head Of Department

Head Of Department
Location: Portsmouth
Salary: £DOE
Hours of work: 37 hours per week , Monday to Friday

Dynamite recruitment is currently supporting a client with the recruitment for a Head Of Department.


Key tasks as a Head Of Department include :

  • Lead and manage service teams effectively, ensuring high performance and alignment with business goals
  • Develop clear objectives and professional development plans for all team members
  • Provide coaching and mentorship to senior staff within your reporting line
  • Monitor team performance to ensure compliance with Service Level Agreements (SLAs) and key performance indicators (KPIs)
  • Conduct regular performance reviews and progress meetings with staff
  • Assess and manage resource levels to meet operational needs
  • Support the mobilisation of new contracts, ensuring all team members understand service expectations
  • Collaborate with team leaders to assess existing processes, identifying opportunities for efficiency improvements or software enhancements to present to the Service Director
  • Make informed decisions with an understanding of budget implications
  • Handle escalated disciplinary issues and appeals involving staff
  • Champion new initiatives to drive the growth and development of the service business
  • Support the Service Director in achieving key operational objectives aligned with company strategy
  • Set regular performance targets for service teams
  • Oversee client service delivery, tracking volumes against contractual commitments and reporting trends to the Service Director and Account Manager
  • Act as the escalation point for complex passenger complaints
  • Stand in for the Service Director when necessary
  • Promote a positive, solutions-oriented culture among all staff in their interactions with clients
The ideal skills required :
  • Demonstrated success in service delivery management, with a proven ability to drive performance and exceed expectations
  • A degree in Business Administration or Management is advantageous, though relevant experience and a strong track record are more important
  • Exceptional written and verbal communication skills are essential, along with the ability to adapt to shifting priorities while maintaining efficiency and accuracy
  • Must be self-motivated and capable of working both independently and collaboratively to achieve team objectives
  • Proficiency in using a variety of IT systems and platforms is required

To be considered for this position please submit your CV ASAP
Original job Head Of Department posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
thunder iconAuto-Apply to Similar Jobs
Share Job
Share Job
thunder icon

Get your Resume Reviewed for Free

thunder iconAutomate Job Applications for Similar Jobs

Auto-Apply to Head Of Department Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI

Similar Head Of Department Jobs in the UK

thunder icon

Get your Resume Reviewed for Free

GrabJobs uk
facebook icon instagram icon linkedin icon

GrabJobs is the no1 job portal in the UK, connecting you to thousands of jobs fast! Find the best jobs in the UK, apply in 1 click and get a job today!

Mobile Apps

GrabJobs iOS App logo GrabJobs Android App logo GrabJobs Huawei App logo

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.

Privacy Policy Terms of Use