Head of Digital

Job DescriptionAs one of the world’s most prolific polluters, and with 85% of all textiles ending up in landfill, the fashion industry’s detrimental impact is vast, and improving the way it operates will make a huge, positive difference to the future of our planet. OMNES means ‘all’. It’s our name because we are all in this together. We created OMNES to help change the way you shop, wear and think about clothing. And to encourage the rest of the industry to do it, too. We are looking for a Head of Digital to help us grow our new to market brand:Key responsibilitiesTrade the OMNES website to maximise revenue potentialActively merchandise the site Define and implement ecommerce trading metrics and reports

Proactively identify opportunities to drive incremental salesContinually optimise the user experienceDevelop and execute digital marketing strategies to drive profitable sales, grow brandawareness, and acquire new customersDevelop and implement a promotional/marketing planAnalyse campaign metrics and take necessary action to continually improve performanceBuild and lead the ecommerce teamDefine the team structure, including customer servicesRecruiting team members

Manage, motivate and develop the teamEnsure excellent customer serviceDevelop and monitor SLAs to improve resolution times and customer satisfactionAnalyse the root causes of issues and be proactive about finding solutionsWebsite development

Own and implement the ecommerce development plan Manage third parties as requiredOwn the ecommerce P&LDevelop and manage cost and sales budgetsReport on performance to the senior management teamProvide weekly forecasts for individual KPIs drawing from sales history, company strategy and current trading patterns, re-forecasting as and when requiredRequired Skills and ExperiencePrevious experience of heading up an ecommerce team and a proven track record of growing sales onlineExperience of digital marketing and CRMHighly analytical with strong attention to detail.Proven experience of managing third party suppliersSelf-motivated, detail orientated and able to prioritise workloads efficiently, effectively delivering projects according to tight deadlines