Head of Digital Transformation

As our new Head of Digital Transformation, you’ll lead the evolution of the systems and digital tools that power our business. This isn’t your typical IT role—it’s about delivering meaningful change and enabling smarter ways of working across every department.

You’ll report to the Business Operations Director and lead our internal IT team, including ERP and AI specialists. You’ll work closely with senior leaders to deliver our digital roadmap, ensuring our systems, data, and infrastructure support future growth. From optimising our ERP to implementing scalable tech like WMS and automation tools, you’ll be key to helping us scale effectively.

Who Are We?

Established in 1984, and now the largest in our sector, we’re a dynamic and growing business with big ambitions. We’re proud of our diverse team, our fast-paced way of working and the opportunities that come with being part of something that’s constantly evolving. Our carefully crafted rugs are the centrepieces that bring rooms and people together. And that togetherness is the very essence of who we are.

We support each other to grow, take ownership, and go beyond expectations. You’ll join a team that’s warm, welcoming, and genuinely passionate about what we do.

Come and Join Us

You’ll play a key role in shaping how we work as we grow. In the first phase of your journey with us, you’ll focus on laying strong digital foundations and building momentum for change.

This is your chance to lead digital transformation in a business that’s scaling fast and thinking big. You’ll shape the future of our systems and ways of working in collaboration with forward-thinking senior leaders.

What Success Looks Like

• Leading the early stages of our digital transformation by reviewing and upgrading our core systems to support future growth and integration
• Spotting the pain points in our current setup and finding opportunities for meaningful, quick improvements
• Creating a clear and collaborative governance model to guide digital change across teams and departments

Your Flair in Action

You’re a commercially savvy leader who thrives at the intersection of strategy, systems and people. You bring clarity to complex problems and you know how to take a business and a team on a journey of change.

You’ll ideally have:

• A strong track record of leading digital transformation in a supply chain, wholesale, or manufacturing setting
• A solid understanding of business processes and how digital tools create efficiency and growth
• Experience shaping and improving ERP systems (e.g. Dynamics, SAP, NetSuite, or similar)
• Proven ability to lead change, engage teams and embed new ways of working
• A strategic mindset with sharp commercial awareness
• Excellent stakeholder skills - you’re confident influencing at every level
• Experience developing and leading an internal IT team through change and growth

Your day-to-day will include:

Business Strategy & Change (50%)

• Deliver a digital transformation roadmap aligned with business growth and operational excellence
• Identify automation, AI, and process improvement opportunities that reduce complexity and cost
• Collaborate with stakeholders across functions to ensure systems align with business needs

Systems & IT Leadership (30%)

• Guide ERP strategy and support improvements in functionality and reporting
• Oversee the day-to-day leadership of the internal IT team
• Enhance user experience and ensure scalable systems are implemented, including WMS and automation tools
• Manage external vendors and tech partners

Digital Adoption & Team Enablement (20%)

• Champion change across the business and encourage digital ways of working
• Support communication and training that enables successful adoption
• Foster a culture of continuous improvement and innovation

Salary: £55,000 - £65,000 per annum (dependent on experience)

Contract: Full Time, Permanent, 37.5 hours per week.

Hybrid Working:

While you’re finding your feet at Flair, you will spend most of your days in the office where we work the core hours of 09:30 – 15:30 Monday – Friday with flexible start/finish times according to your schedule and location needs.

Benefits include but are not limited to:

• Pension Scheme
• Health Cash Plan
• Free Onsite Parking
• Newly Refurbished Office
• Colleague Discount

Last but certainly not least:

At Flair, we're an equal opportunities employer. We value diversity and treat everyone fairly, regardless of age, disability, gender, marital status, race, religion, or other characteristics. Our recruitment and employment decisions are based solely on merit and business needs.