Head of Environmental

• Reporting to the Head of Technical Solutions, this individual will lead the Environmental Business


• The Job Holder will have overall responsibility for operational, technical and strategic aspects of Environmental

• Execute on our strategic growth plans 


• Lead with a people-centric approach around employee engagement and experience with a focus on hiring, retaining and developing top talent.


• Drive a culture based on collaboration and accountability to lead through strong communication, empowerment, reward, and coaching.


• Translate the strategy into practical plans while partnering cross-functionally with peers who can affect change.


• Deliver operational excellence and efficiencies to maintain and drive margin through the team. 


• Product development, Value Proposition, and new markets for growth to be identified to support the strategy.


• Work in conjunction with the Finance Department in developing draft budgets and have overall responsibility for financial performance.


• Generate a client centric culture. 


• Ensure best in market service and quality delivery. 


• Create and implement innovation inc IT i.e digital solutions. 


• Succession Planning & training requirements with L&D. 

Essential Criteria

Leadership & People Management

• Ability to motivate staff and set objectives and strategy to achieve growth.


• Strong people management experience.


• Ability to lead and grow the Environmental business.


• Role modelling leadership behaviours to enhance the Crawford brand and internal culture.


• Leader rather than a manager.


• Own it, do it – takes total accountability for performance.

Industry & Technical Knowledge

• Previous experience leading a specialist environmental consulting or loss adjusting business.


• Deep understanding of the insurance industry.


• Proven track record in operations management.


• Strong operational background.

Commercial & Financial Management

• Proven experience in driving Gross Profit contribution and achieving financial targets.


• Previous experience leading a specialist environmental consulting or loss adjusting business.


• Ability to interpret and analyse financial management reports.


• Track record of delivering results.

Communication & Client Focus

• Excellent communication and presentation skills.


• Effective and clear communicator.


• Puts client first.


• Has a market presence and can represent the Crawford brand to new and existing clients.

Personal Effectiveness

• Proven ability to meet deadlines.


• Flexible approach, including ability to travel throughout the UK as required.

Desirable Criteria

Market & Industry Profile

• Established market presence and recognised industry profile beyond existing client base.


• Existing network of key insurer, broker or corporate client relationships.


• Experience of driving growth across multiple service lines or regions.

Strategic Leadership

• Experience leading organisational change and cultural transformation.


• Experience developing long-term growth strategies and market expansion plans.


• Experience influencing senior stakeholders at executive level.