Head of Events, Membership, Operations and Communications - C1

This opportunity is only open to applicants who are Scottish Government employees, and are currently 'Priority Movers'. Applications from individuals not currently on the Priority Mover list will be rejected and not considered. 

Scotland House London is a unique partnership between the Scottish Government, Scottish Enterprise/Scottish Development International, VisitScotland, and Scotland Food & Drink. It provides a strategic platform for promoting Scotland’s economic, diplomatic and policy interests through the development of trade and investment opportunities, the strengthening of international networks and relationships, and the facilitation of collaboration across business, academia and innovation sectors.

The hub operates as a high-quality, multi-purpose workspace and engagement venue, offering co-working facilities, meeting rooms, event spaces and networking opportunities. It serves as the official London base for a range of public sector organisations to conduct business, host stakeholders and deliver strategic engagement activity, while also supporting Scottish businesses through a flexible membership model designed to help organisations establish and expand their presence in London and international markets.

The Head of Events, Membership, Operations and Communications provides strategic leadership and operational oversight of the Scotland House London platform, leading the delivery of events, membership services, communications and operational functions. The role is responsible for ensuring the effective coordination of activity across all workstreams, maintaining high professional standards and delivering an excellent customer and stakeholder experience.

Working in partnership with the Scottish Government and delivery partners, the role provides strategic direction for events, communications and engagement activity that supports ministerial and policy priorities, enhances Scotland’s profile and influence, and strengthens stakeholder relationships. The postholder is responsible for maximising the value and sustainability of the membership offer, driving engagement and revenue generation, and ensuring the hub operates safely, efficiently and in compliance with Scottish Government policies, communications standards and statutory obligations.

Responsibilities

• Lead the Operations, Front of House and Events team, setting an ambitious and focused suite of objectives aligned with the Scotland House London Business Plan. Provide clear strategic direction, build strong working relationships and create the conditions for a confident, empowered and high‑performing team where colleagues feel valued, motivated and supported.
   

• Lead the delivery of Scotland House London’s events programme, ensuring activity is planned, delivered and evaluated effectively, with a strong focus on quality, continuous improvement and demonstrable impact. 

• Develop a strategic plan for maximising the Scotland House London membership offer, identifying opportunities to grow and diversify revenue streams and setting out a sustainable model for the next parliamentary term.

• Oversee the planning and delivery of a strategic communications and digital content, ensuring all messaging is accurate, accessible, high quality and aligned with Scottish Government communications standards and guidance.

• Build and maintain highly effective relationships with internal and external stakeholders including partners, members, senior officials and suppliers, fostering strong cross‑agency cooperation to ensure Scotland House London delivers value, supports Scottish Government priorities and strengthens collective Team Scotland impact in London.

• Lead relevant workstreams for the Scotland House London future planning project including engaging with specialists including analytical and research teams, identifying risks, developing strategic options and presenting evidence-based recommendations to support long-term sustainability and inform senior decision making.

• Manage the operational delivery of the Scotland House London hub, ensuring full compliance with Scottish Government policies and statutory requirements across health and safety, security, building management, visitor experience, and Nesta building relations. 

• Work closely with colleagues across Scottish Government, including Estates, Facilities Management, Digital and Corporate Services, to ensure resilient day to day operations and support the successful delivery of corporate and government estate-wide projects impacting the hub.

Working pattern

How to Apply

Applications for this position will only be accepted from substantive C1 employees. 

Please submit a statement outlining your suitability for the role, relevant skills and experience, and what you would bring to the team (maximum 500 words).

Vacancy closes at 11:59pm.

Selection Process

All applications will be invited to an informal discussion with the hiring manager.

Informal discussions are to be confirmed.

Further Information

If you have specific questions about the role, please contact [email protected]

Read our Candidate Guide for further information on our recruitment and application processes.