Head of Forecasting and Planning

Our client, a Leading Technology firm, are currently looking for a Head of Forecasting & Planning to be responsible for the European Outsourced Contact Centre operation.

As the Workforce Management (WFM) Lead, you will be responsible for accurate resource forecasting and planning, as well as monthly commercial reporting and forecasting. You'll also play a critical role in the organisations' annual planning cycle.

This is a high profile role with lots of responsibility. A brilliant opportunity!

The following skills / experience is essential

• Strong WFM background
• Good understanding of an outsourced vendor model environment
• Good understanding of contact centre / call centre
• Familiarity with WFM software

If you are interested in this position and meet the above requirements please apply immediately.

Salary: Excellent + bonus + package

Location: London (good work from home options available)