Head of HR Operations

About RemotePass

RemotePass is a leading global platform transforming the way businesses access and manage top talent. Recognised as one of G2's Top 100 Fastest Growing Software Products, we're on a mission to break down geographical barriers and create a world where exceptional talent can thrive anywhere.

By streamlining global hiring, onboarding, payroll, and compliance, RemotePass empowers organisations to build high-performing remote teams. We are backed by world-class investors: Endeavor Catalyst, Khwarizmi Ventures, Oraseya Capital, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund and Plug & Play.

About the Role

As Head of HR Operations, you'll own the day-to-day running of the People function for RemotePass's own globally distributed team. This is a hands-on, execution-first role. You'll keep our internal HR engine running smoothly as we grow, personally doing the work while leading a small, capable team across HR operations and talent acquisition.

This is an operator's role, not a strategist's. If you're energised by owning the details, being the go-to person, and running a tight, reliable operation, you'll thrive here.

Please note: This role covers RemotePass's own internal team only, not the EOR or contractor employees we manage on behalf of our clients.

Responsibilities

• Own day-to-day HR operations for RemotePass's internal, globally distributed team, keeping everything running reliably
• Maintain the operational backbone of the HR function: processes, policies, documentation, and systems. Most of this exists. Your job is to keep it current, fix what's broken, and simplify where it makes sense
• Be the go-to point of contact for the team on any HR query or issue, resolving matters promptly and with care
• Run performance review cycles end-to-end, from set-up and coordination through to follow-through
• Lead and support the TA function, staying hands-on with hiring where needed and keeping the recruitment pipeline moving
• Lead, coach, and develop the team as RemotePass expands, balancing your own delivery with managing others
• Maintain compliance with internal HR policies and local employment requirements across the countries where our team works
• Track and report on the metrics that matter: time to hire, onboarding completion, ticket resolution, and compliance status
• Collaborate cross-functionally with leadership, Finance, and Payroll to ensure a seamless experience for the internal team

Requirements

• 5 to 10 years in HR or People Operations with a strong track record of hands-on, day-to-day delivery
• Proven experience running HR operations for a distributed or remote, multi-country team
• Experience managing both HR operations and talent acquisition simultaneously
• Experience leading and developing a small team
• Background at a startup, scaleup, tech company, or EOR or HR tech company is a strong advantage
• Hands-on experience with onboarding, offboarding, performance review cycles, and relevant HR and recruitment tools including an ATS
• Excellent organisational and process skills with genuine attention to detail and follow-through
• Comfortable being the operational go-to person in a fast-changing, remote-first environment
• Fluent in English

Why Join RemotePass?

• Be part of a fast-growing global company transforming remote work
• Own and shape the HR operations of a remote-first, globally distributed team during a period of rapid growth
• Work in a collaborative, inclusive environment with a strong culture of ownership
• Opportunities for professional growth and development
• Competitive compensation and benefits package