Head of HR Shared Services

?? Head of HR Shared Services | Manchester | Up to £75,000 + Benefits | Hybrid / Flexible Environment

Client Details

Are you a transformative HR leader ready to shape and lead a high-performing HR Shared Services function? Do you thrive in fast-paced environments, managing complex change and embedding best-in-class HR operations?

We're hiring a Head of HR Shared Services to join our clients growing HR team during a pivotal time of transformation. Based in Manchester, this role offers the opportunity to design and build a standalone HR Shared Services function that delivers efficient, compliant, and effective support across the full employee lifecycle.

Description

• Design and embed HR processes that ensure operational excellence and legal compliance

• Lead the transition of key HR functions from Group support to an internal shared service model

• Oversee the full employee lifecycle: onboarding, contracts, changes, offboarding

• Optimise and support HR systems (HCM) implementation and continuous improvement

• Manage accurate and GDPR-compliant HR data, reporting and audit processes

• Deliver pensions, benefits, and payroll administration

• Drive performance, SLAs, and KPIs across the shared services team

• Partner closely with HRBPs and other internal teams for seamless service delivery

Profile

• Proven leadership in a Head of HR Shared Services or HR Operations environment

• Expert knowledge of UK employment law, HR compliance, pensions, and benefits

• Strong experience with HRIS systems and process automation

• Demonstrated success during periods of significant organisational change

• Excellent analytical skills with a data-driven approach to decision-making

• Confident communicator with excellent stakeholder engagement skills

• Organised, agile, and capable of meeting tight deadlines under pressure

• Experience working in a digital Retail / Tech / E-com would be highly advantageous

Job Offer

• Play a critical leadership role during an exciting period of business evolution

• Lead end-to-end HR service delivery including HR admin, systems, employee lifecycle, benefits & pensions

• Drive continuous improvement through technology, automation, and data-driven decision-making

• Work closely with senior stakeholders and collaborate across HR, Recruitment, L&D, and IT

• Be part of a business that values compliance, governance, and best practice.

Location: Manchester (Hybrid/Remote options available)

Salary: Competitive + Excellent Benefits

Contract Type: Full-time, Permanent