C

Head of Implementation

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Job Description - Head of Implementation

An excellent opportunity to join the leadership team at a highly successful software development company.

Client Details

My client is an innovative software development business who are searching for a Head of Implementation to join their leadership team.

As Head of Implementation, you will take full ownership of the implementation function, leading and mentoring a team of three consultants to ensure seamless, successful implementation for our clients.

This is a permanent role, with hybrid working based out of Birmingham.

Description

  • Own the full implementation lifecycle, from kick-off through go-live and early adoption.
  • Lead, coach, and scale a team of Implementation Consultants.
  • Develop and continuously improve implementation processes, tools, and playbooks to drive efficiency and consistency.
  • Partner with Sales, Product, and Customer Success to ensure a seamless customer journey.
  • Act as the senior escalation point for complex implementations or issues.
  • Analyse data and feedback to optimise time-to-value and customer outcomes.
  • Help define and track KPIs around implementation success, team utilisation, and client satisfaction.

Profile

  • Proven experience in implementation, onboarding, or professional services-ideally in a SaaS environment.
  • Strong leadership experience with a track record of developing high-performing teams.
  • Experience implementing software for clients at a SaaS or software development company.
  • Excellent project management and communication skills.
  • Passion for process improvement and scalable delivery models.
  • Comfortable in a fast-paced, growing business where priorities evolve and initiative is key.

Job Offer

  • Salary of up to £70,000 DOE
  • Hybrid working
  • Plus many more excellent benefits
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