Head of Inside Sales - Europe

• Head of Inside Sales - Europe - (UK, France, Germany, Spain)
• D2C / B2C Channel
• Global Health & Leisure business
• £60,000 plus bonus
• Travel to Spain & France occasionally

Client Details

Our client is an industry leading manufacturer within the Health & Leisure industry. With strong presence across the USA, UK & Europe, this is a newly created role focused on managing Inside Sales teams in Europe, and driving Sales Conversions within the Direct to Consumer Division11

Description

• Direct management of 3 managers within Inside Sales - 1x UK, 1x France, 1x Spain
• Overall leadership and responsibility for Inside Sales Teams across Europe supporting D2C Customers covering UK, France, Germany & Spain
• Create and in-still a culture of sales excellence through regular training, development and support to the team
• Improve and Drive sales conversion and sales uptake across all D2C channels including email and web enquiries
• Management of the end to end sales cycle ensuring a world class service is provided to customers during all interactions
• Build and implement a commission structure that will incentivise and drive team performance, along with supporting business wide objectives
• Develop a voice of the customer programme to ensure customer feedback is acted upon and reduce customer issues and complaints
• Create a proactive function supporting D2C customer base via both inbound and outbound channels
• Develop and implement KPI dashboard
• Create and deliver reports based on customer behaviour, Customer Service Levels, Sales Performance & Market Trends

Profile

• Experience managing European / International Teams or markets
• Understanding of Contact Centre channels and technologies
• Proven record of delivering results within a commercially focused environment
• Ability to develop and implement a positive culture
• Strong project management skills
• Passion / Interest within Health & Fitness (desirable / non essential)

Job Offer

This is an exciting role that will join an expansive Global business within the Health & Leisure Industry.

The Head of Inside Sales - Europe, will be based at the Wakefield site, with occasional travel required to France & Spain

Hybrid working is on offer - 3 days in office, 2 from home

Role offers a salary of up to £60,000 plus generous bonus / commissions