Head of IT

• Develop and implement IT strategies to support business efficiency, growth, and resilience.
• Oversee IT infrastructure, enterprise systems, networks, and applications, ensuring high performance and security.
• Manage daily IT operations including user support, service desk, incidents, change control, and asset management.
• Ensure IT services meet defined SLAs and deliver high user satisfaction.
• Establish and maintain governance and compliance controls, including data protection (GDPR, UKDPA), cybersecurity, and business continuity.
• Identify and implement value-adding technology solutions and cost-saving initiatives.
• Lead and mentor the internal IT team, fostering a collaborative, high-performing environment.
• Manage third-party vendors and service providers, ensuring value for money and quality service.
• Advise senior leadership on IT risks, compliance issues, and innovation opportunities.
• Lead software development and systems integration strategies.
• Coordinate closely with group IT functions to ensure system alignment and integration.
• Set and manage the annual IT budget.
• Collaborate across departments to understand and deliver on IT needs.
• Serve as the lead for GDPR compliance activities within the business.
• Provide direct support to users, ensuring prompt and professional issue resolution.

• Strong background in IT service management (preferably ITIL-based)
• Deep understanding of governance, risk, and compliance frameworks
• Demonstrated success in delivering efficient, secure IT operations
• Expertise in data protection, cybersecurity, and risk mitigation
• Ability to align IT with business goals and improve operational performance
• Strong leadership and people management skills
• Excellent stakeholder communication and collaboration abilities
• Experience managing vendors and negotiating technology contracts
• Continuous improvement mindset with a focus on service quality and user experience

ACS are recruiting for a Head of IT. If you feel that you have the skills and experience required in this advertisement to be a Head of IT submit your CV including an outline of your experience as a Head of IT. It is always a good idea to include a covering letter outlining your experience as a Head of IT with your application as this will enhance your chances of selection and improve your prospects of landing the Head of IT role you desire.