Head of IT Operations

Head of IT Operations
Hounslow, London (Heathrow) - Fully On-Site
£85,000 - £95,000 (c. £90,000) + Benefits

Our client is a well-established, privately owned logistics and supply chain business, providing warehousing, fulfilment and distribution services to a broad client base. The business has an excellent track record of growth and continues to scale across its multi-site operation.

We're recruiting a Head of IT Operations to own the reliability, security and day-to-day operation of the company's IT environment across all sites. This is a genuinely strategic role (not a helpdesk or ticketing function) covering infrastructure, networks, cyber-security, resilience and end-user support, distinct from the company's separate software/platform engineering team.

Reporting into senior leadership, you'll take ownership of:

Infrastructure, network & hardware lifecycle across all sites
Cyber-security strategy, risk & compliance (including ISO frameworks and penetration testing)
System uptime, resilience & business continuity / disaster recovery
Cloud infrastructure strategy and future technology roadmap
End-user IT support and service standards
Vendor management and IT operational budget
Building and leading a dependable, well-organised IT operations teamWhat We're Looking For

Senior experience leading IT operations, infrastructure and security in a mission-critical, multi-site environment
Strong knowledge of networks, cloud infrastructure and cyber-security
A proven track record running dependable, well-governed IT operations
Experience in multi-site, warehouse or operational environments is an advantage
Exposure to ISO frameworks / formal security certifications is an advantageYou will be based full-time on-site at the company's Hounslow, London office (close to Heathrow), Monday to Friday, with occasional travel to the business's other UK and European sites. This is a hands-on role in a fast-paced, live operational business - full-time office presence is essential.

This is a genuine leadership opportunity in a high-growth business, with a clear path to Director-level as the role and impact grow over time. You'll have real influence over IT strategy and be a key partner to the senior leadership team - not simply managing a support desk.

Suitable candidates may have experience as: Head of IT, IT Director, Head of IT Infrastructure, IT Infrastructure Manager, Head of IT Operations, IT Operations Manager, IT Operations Director, Head of Infrastructure & Security, Group IT Manager, Head of IT Services, IT Service Delivery Manager, Head of Technology Operations, Network & Infrastructure Manager, IT Manager.

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