Head of IT Service Management - C2

As Head of IT and Security Management, you will lead SPPA's IT service management, cyber security, technical architecture and operational technology functions, ensuring the delivery of secure, resilient and high-performing technology services. You will provide strategic leadership to specialist teams and suppliers, driving continuous improvement in service delivery, technology governance and supplier performance. Working closely with senior stakeholders, you will shape the development of SPPA's technology estate, ensuring it remains aligned to organisational priorities and supports the delivery of effective, innovative and customer-focused

Your role will involve providing strategic leadership for SPPA's technology and cyber security services, ensuring they remain secure, resilient and aligned to organisational priorities while driving continuous improvement and digital transformation.

Responsibilities

• Lead, motivate and develop multidisciplinary technical teams to deliver and continuously improve IT services, ensuring customer-focused outcomes that meet business needs and deliver measurable results  
• Provide strategic leadership for cyber security, information security governance and operational resilience  
• Oversee cloud infrastructure, technical architecture and service management disciplines across SPPA.  
• Manage internal technology teams and third-party suppliers, ensuring appropriate capacity, capability and governance arrangements are in place.  
• Establish and maintain effective IT governance frameworks, policies and standards covering service management, cyber security and technology operations.  
• Act as the senior escalation point for major incidents, technology risks and security matters.  
• Lead the technical design and governance of systems and services, ensuring solutions are secure, resilient and aligned to enterprise standards.  
• Build strong relationships with senior stakeholders and provide expert advice on technology, service management and cyber security matters.  

Working pattern

This role is a permanent level transfer position. 

How to Apply

Applications for this position will only be accepted from substantive C2 employees.

Please submit a statement outlining your suitability for the role, relevant skills and experience, and what you would bring to the team (maximum 500 words).

Selection Process

All candidates will be invited to an informal discussion with the Hiring Manager. 

Informal discussion dates tbc. 

Further Information

If you have specific questions about the role, please contact [email protected] 

Read our Candidate Guide for further information on our recruitment and application processes.