Head of IT Transformation

Head of IT Transformation

£80,000 - £90,000 + car 

Hybrid (Somerset 2 days/week)

Job Purpose
The Head of IT Transformation is accountable for driving technology-enabled change across the organisation, delivered primarily through a structured ecosystem of third-party suppliers and technology partners. This is not a traditional IT operations role. The successful candidate will be a commercially astute transformation leader who can define the technology change agenda, commission and govern delivery through external partners, and maintain clear accountability to the Executive and Board for outcomes, pace, and value for money.

Reporting and Structure

Reporting Line: Chief Financial Officer

Direct Reports: IT Programme Manager, Project Manager, Business Analysis Manager, Data and Insights Manager

Key Accountabilities
Transformation Strategy and Roadmap
• Own the organisation's technology transformation roadmap, aligned to business strategy and agreed with the Executive Team and Board.
• Identify and prioritise change initiatives that drive operational improvement, service quality, and organisational resilience.
• Translate business requirements into clear technology change briefs suitable for external delivery partners.
• Maintain a forward view of the technology landscape, bringing relevant innovation and best practice to leadership attention.

Supplier and Partner Governance
• Act as the primary accountability owner for all third-party technology suppliers and delivery partners, ensuring contractual obligations, performance standards, and value for money are consistently met.
• Lead supplier selection, commercial negotiation, and ongoing contract management across the change portfolio.
• Establish clear governance frameworks for partner-delivered programmes, including assurance gates, escalation routes, and executive reporting.
• Manage supplier relationships at a senior level, holding partners to account for delivery quality and pace.

Programme Oversight and Assurance
• Maintain single-point accountability for the end-to-end delivery of the IT change portfolio, whether delivered internally or through third parties.
• Ensure robust programme governance, risk management, and dependency oversight across all active workstreams.
• Provide regular, board-ready assurance reporting on portfolio status, risks, investment, and outcomes.
• Lead escalation management where supplier performance or programme risks require executive intervention.

Stakeholder and Business Engagement
• Act as the senior technology change interface for all Heads of Department, Operational Leads, and the Executive Team.
• Ensure business functions are engaged, prepared, and supported through change, with technology adoption embedded effectively across services.
• Build trusted relationships with non-technical colleagues, making technology change accessible and relevant to operational audiences.

Financial Oversight
• Own the IT transformation budget, including capex and opex across all change programmes.
• Provide final sign-off on technology investment proposals and ensure spend is aligned to strategic priorities and delivers measurable return.

About You
You are a commercially minded technology transformation leader with a proven track record of governing complex, partner-delivered change programmes. You are as comfortable negotiating with a supplier as you are presenting to a Board, and you understand that in a third-party-led delivery model, clarity of requirements, strong governance, and commercial leverage are the levers that determine success.

You do not need to be a hands-on technologist. You do need to be an expert at commissioning, managing, and holding accountable the people and organisations who are.

Essential Experience and Skills
• Proven track record of governing technology transformation programmes delivered by third-party suppliers and managed service partners.
• Experience defining technology change roadmaps and translating business strategy into supplier-deliverable requirements.
• Strong commercial acumen: supplier selection, contract negotiation, and performance management.
• Experience preparing and presenting investment cases, portfolio dashboards, and assurance narratives to Executive and Board audiences.
• Demonstrated ability to manage a complex portfolio of concurrent change initiatives, balancing pace, risk, and budget.
• Confident stakeholder leader, able to influence at Executive and Board level and engage non-technical audiences across operations.
• Experience managing and developing high-performing internal teams alongside external delivery partners.
• Familiarity with IT governance frameworks, risk management, and change control best practice.

Desirable
• Familiarity with digital care, workforce, or back-office system transformation programmes.
• PRINCE2 Practitioner, MSP, or APM/PMP qualification.

Compensation and Benefits
• Salary: Up to 90,000 per annum plus car allowance of 5,000 and annual bonus of 5%.
• Hours: 37 hours per week, Monday to Friday.
• Leave: 28 days plus bank holidays, with additional days accruing after 5 years of service.
• Pension: 7% matched contribution.
• Private healthcare with BUPA.
• Life cover: 2x salary.
• Access to employee assistance programme, Wagestream, and retail discounts platform
Only candidates based in UK and eligible to work in UK are allowed