Head of Legal Practice

Do you want to work for a firm that is changing the conveyancing industry? Do you enjoy making sure clients receive an excellent experience? Do you believe that using technology can make things more efficient and effective?

We're looking for a passionate Head of Legal Practice to join our Senior Leadership Team to oversee our conveyancing department. On any given day you could be doing one or all of these things:

Strategic Direction

• Understand the direction of the conveyancing industry and develop new services and opportunities that enhance the company’s market position
• Work as part of the Senior Leadership Team to deliver business strategy
  

Industry Relations

• Act as a board director for the company and the primary point of contact for our regulator
• Build the company’s brand awareness within the industry as the leading provider of digital conveyancing
• Identify and build relationships with industry partners and suppliers that improve our digital conveyancing offering
  

Leadership

• Recruit, manage, coach and mentor conveyancing team leaders
• Create a strong professional development culture that promotes learning and development for qualified and unqualified employees

 Conveyancing Operations

• Oversee the operational delivery of our conveyancing services and ensure that teams are operating efficiently, effectively and in accordance with our policies and processes
• Implement, monitor, and review compliance processes and systems, recording and maintaining a record of any compliance breaches
• Be the escalation point for complex queries, client escalations and management of the complaints handling procedures
• Monitor and manage departmental performance, reviewing company management information (MI) and analysing and owning conveyancing KPIs and SLAs

Resource Management

• Manage the allocation of resources across teams, including demand planning, utilisation, and capacity management
• Develop additional conveyancing delivery capacity through consultant property lawyers

Compliance

• Act as the company’s money laundering compliance and reporting officer to oversee anti-money laundering (AML) and counter-terrorist financing (CTF) processes
• Carry out company-wide risk assessments and create a continuous improvement mindset within the organisation for risk management
• Prevent and deal with conflicts of interests and improper influence

• An Authorised Person that holds a current and valid practice licence issued by a regulator in England and Wales, who meets the CLC’s fit and proper person requirements
• At least 7 years PQE with a sound legal knowledge of all relevant aspects of residential conveyancing
• Forward thinking with a strong affinity for digital technology and an entrepreneurial approach to providing conveyancing services
• Prior experience of managing and growing a department in a fast-paced environment
• Solid knowledge of the regulatory requirements of the Code of Conduct, LSAG guidelines, AML regulations, professional conduct, conflicts of interest and risk-based regulation
• Methodical and logical approach to implementing and embedding operational change
• Experience developing new processes, operational structures and systems
• Experience analysing, interpreting and actioning management information
• Strong communication skills

Working at Eden is slightly different than elsewhere. We're passionate about our culture and invest heavily in the wellbeing of our employees. So the role also comes with the following benefits:

• Performance related bonus
• Private medical insurance
• Health cash plan
• Group life assurance
• Hybrid working with a great office environment with free breakfast, coffee and soft drinks
• 28 days annual leave (plus bank holidays on top)
• Option to buy and sell a further 5 days of leave
• Wellbeing fund to contribute toward promoting your mental and physical wellbeing
• Significant investment in your learning and development

Want to learn more about Eden? Check out our careers page and Trustpilot reviews.